Staffing shortages are impacting almost all businesses. Retail businesses suffer from lost sales and frustrated customers when staffing shortages prevent staff from assisting customers in finding their desired products. The installation of customer service buttons across store locations serves to decrease customer frustration while simultaneously improving your financial performance.
These wireless customer assistance call buttons have multiple applications for customer service. The buttons exist as boxed units which contain a button that transmits recorded messages to a receiving device. Receiving devices include a base station radio, handheld radio or a building-wide wireless PA system. You can integrate all three systems together.
Customers can activate staff request buttons which play pre-recorded voice messages alerting staff about their location and where they need assistance. Customer assistance request has been registered in the paint department. The system allows users to set the message to repeat multiple times.
All these applications support the customer help buttons.
These wireless customer assistance call buttons have multiple applications for customer service. The buttons exist as boxed units which contain a button that transmits recorded messages to a receiving device. Receiving devices include a base station radio, handheld radio or a building-wide wireless PA system. You can integrate all three systems together.
Customers can activate staff request buttons which play pre-recorded voice messages alerting staff about their location and where they need assistance. Customer assistance request has been registered in the paint department. The system allows users to set the message to repeat multiple times.
All these applications support the customer help buttons.
- Cutting stations
- Locked cabinet displays
- Un-staffed and part-time counters or registers
- Question-intensive merchandise areas
- Outdoor departments...Lumber, Nursery, Patio
- Hard to see areas of the store
- Heavy or high merchandise areas
You can find more info here: Customer Service Call Button
Features
- Coded Signaling: Encode CTCSS, DCS, DTMF, 3-7 tone SelCall
- Typical Range/Coverage: One-half mile, line-of-sight to a portable 2-way radio, or approximately 75,000 sq. ft. Greater range is possible when a radio repeater is used.
- Battery Life: 1 year when using AA Lithium-Ion, non-rechargeable batteries or approximately 7,000 transmissions.
- Internal Battery: 6 AA Lithium-Ion, non-rechargeable batteries.
- Antenna: Internal, tamper-proof, ¼ wave
- Housing: Gasketed, water-resistant, polycarbonate with UV stabilizer for outdoor use.
- Dimensions: 7.57 x 5.07 x 2.1 (19.23cm x 12.88cm x 5.33cm)
- Weight: 1 pound, without batteries
- Switch Input: Front-panel, momentary push button
- Voice Message "Assistance Needed" Customizable, 12 seconds max, if Reset Message also used.
- Voice Message "Reset" Optional, Customizable, 12 seconds max
- Voice Message "Low Battery Alert" Customizable - 2 seconds
- Voice Message "External Power Fail" Customizable - 2 seconds
- Programming Method: User Programmable with PC Programmer and USB to 5 Pin Mini USB Cable
- TX audio companding (allows compatibility with certain 2-way radios)
- Repeat Transmission Schedules
- Voice message recording via on-board microphone or pre-recorded .wav file
- Front panel TX indicator LED
- Can be programmed for use with radio repeaters
- FCC Rule Parts: 90 90 95J
- Frequency Range: VHF 150-165 MHz or UHF 450-470 Mhz
- Narrow/Wide Band: RF Power Output: 1Watt (a 120 milli-watt version is available)

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