Boost Customer Satisfaction and Sales: How Wireless Assistance Buttons Can Solve Retail Staffing Shortages

Staffing shortages are impacting almost all businesses. Retail businesses suffer from lost sales and frustrated customers when staffing shortages prevent staff from assisting customers in finding their desired products. The installation of customer service buttons across store locations serves to decrease customer frustration while simultaneously improving your financial performance.

These wireless customer assistance call buttons have multiple applications for customer service. The buttons exist as boxed units which contain a button that transmits recorded messages to a receiving device. Receiving devices include a base station radio, handheld radio or a building-wide wireless PA system. You can integrate all three systems together.

Customers can activate staff request buttons which play pre-recorded voice messages alerting staff about their location and where they need assistance. Customer assistance request has been registered in the paint department. The system allows users to set the message to repeat multiple times.

All these applications support the customer help buttons.

• Cutting stations
• Locked cabinet displays
• Un-staffed and part-time counters or registers
• Question-intensive merchandise areas
• Outdoor departments...Lumber, Nursery, Patio
• Hard to see areas of the store
• Heavy or high merchandise areas