We know that choosing an intercom system can be confusing. We also know that if you are choosing a wireless intercom we can't give you an absolute guarantee that it will work in your application. There are are just too many factors that play a role in whether wireless products will work for you or not.
If you are not entirely satisfied with your purchase you may return it to us within 45 days of the invoice date and we will refund your purchase price (less shipping cost). We do not charge restocking fees unless products are returned without their original boxes, manuals and everything included in the box. A 15% restocking fee is charged for orders with these missing items.
Should a shipment appear to be visibly damaged upon arrival, you should refuse to accept it, then contact us via email to request a replacement.
Please note that returns must be prepaid and insured for the full purchase price by a carrier that can be tracked such as UPS, FedEx or United States Postal Service registered mail. We process refunds within 4 days of receipt of the package. The refund does not include the cost of shipping the product to you.
Returned and exchanged items must be accompanied by their original undamaged packaging, tags, warranty cards, documentation, and manuals. If packaging is missing we reserve the right to refuse the return or charge a 15% restocking fee. If the product comes back damaged because it was not put it back in its packaging the way it came to you, we may also charge a 15% restocking fee or return the product to you with no refund. All returned products must be in a shipping container. We will not accept products returned with a shipping label affixed directly to the product box and not placed in a shipping container.
Callboxes are subject to a 15% restocking fee if you have drilled through its case to wire AC power or external antennas, or if you have damaged the unit in any way. It is recommended you test the unit with the case open and all antenna cables and AC wiring connected before you drill any holes.
Before you return an item that you think is defective, you may want to call and talk to one of our technical support representatives. Most of the items we get that the customer said were defective have no defect found.
Before you return an item make sure has been less than 45 days from the date of purchase. We can NOT process refunds after 45 days.
To return an item simply send it back to the address below along with the full contact information for the person in the "Bill To" section of the order. Your packing slip or invoice contains sufficient information for us to locate your order. If the item is defective, please note this.
All returns will be sent to:
8161 Highway 100, #194
Nashville, TN 37221