IntercomsOnline.com released a new book titled: Two-Way Radio Success: How to Choose Two-Way Radios, Commercial Intercoms, and Other Wireless Communication Devices for Your Business.
This book is about using two-way radios and other wireless devices for
improving communication in your business. The results of this improved
communication will vary, but depending on your application, they can include
increased safety, improved productivity, better customer or employee
satisfaction, increased profits, or other benefits.
With the increased penetration of cell phones, and cell phones with push to
talk capability, the use of two-way radios has slowly declined over the past
several years. However, since the 9/11 terrorist attacks, the shootings at
high-schools and universities, and the major natural disasters such as hurricane
Katrina in New Orleans, people have discovered that you can't always depend on
the cell phone network. The cell phone network may go down, but the airwaves
There are other non-emergency situations where two-way radios just work
better than cell phones too. This book will point those out and it will show you
applications for these radios that you've never thought of. We will show you
other products that work with two-way products that you likely didn't know
Below is the full text of the book. If you would rather have the book in PDF form, click on the image above and it will be downloaded to your computer.
This book is about using two-way radios and other wireless
devices for improving communication in your business. The results of this
improved communication will vary, but depending on your application, they can
include increased safety, improved productivity, better customer or employee
satisfaction, increased profits, or other benefits.
With the increased penetration of cell phones the use of
two-way radios has slowly declined. However, since the 9/11 terrorist attacks,
the shootings at high-schools and universities, and the major natural disasters
such as hurricane Katrina in New Orleans, people have discovered that you can’t
always depend on the cell phone network. The cell phone network may go down,
but the airwaves will not.
There are other non-emergency situations where two-way radios
just work better than cell phones too. This book will point those out and it
will show you applications for these radios that you’ve never thought of. We
will show you other products that work with two-way products that you likely
didn’t know existed.
Handheld portable two-way radios are the walkie-talkie type
of radios you see people carrying around. As ruled by the FCC (Federal
Communications Commission), handheld radios may not have more than 5 watts of
Vehicle-mounted mobile two-way radios mount in a car or
truck and they use the vehicle’s battery for power. They may have their own
antenna, but better range is achieved by using an externally-mounted antenna.
Mobile and Base station radios are usually more powerful
than hand-held radios and may have as much as 100 watts of power.
If you're going to
sell long-range wireless products, you'll need a basic understanding of
wireless frequencies and communication distances, which is covered here.
One of the most
common questions people ask when they are in the market for a two-way radio or
wireless intercom is how far do they communicate? Unfortunately asking this
question is along the lines of asking, "How far is up?" There are
lots of variables involved and no easy, definitive answer. A brief lesson on
radio signal transmission is required to understand the whole range issue.
If you are old
enough to remember when AM radio was popular you may remember listening to
radio stations that were hundreds of miles away. For frequencies like these
below 2 Megahertz (MHz), these signals follow the Earth's curvature because
they are reflected off the atmosphere. AM radio signals in low-noise
environments can be received by radios that are way below the horizon hundreds
of miles away.
The two-way radios
and intercoms available for you to purchase usually fall in the frequency range
of 150MHz to 900MHz. Unlike the AM radio waves, radio waves in these
frequencies travel in straight lines and as a general rule cannot travel over
the horizon or behind solid obstacles.
But as in all
general rules, there are exceptions to the rules. Even though these frequencies
travel via "line-of-sight" paths, radio signals can travel through
many non-metallic objects and be picked up through walls or other obstructions.
Even though we can't see between antennas of a transmitter and receiver, this
is still considered line-of-sight to the radios. Also, radio waves can be
reflected, or bounce off surfaces so the straight line between radios, may not
always be so straight.
Knowing that our
radio waves travel in straight lines, then to figure out their maximum range
for a two way radio we have to factor in the curvature of the Earth. When you
stand on Earth and press the talk button on your radio, the radio waves are
going straight and they will eventually just go straight off into space once
they pass the horizon. So the distance of the horizon is technically the
maximum communication range for a two way radio. But you have to factor in
antenna height as well.
To find the line of
site distance to the horizon for a given antenna height we can use this
horizon in kilometers = 3.569 times the square root of the
antenna height in meters. Figure 1 below illustrates this formula.
So if the antenna height of a radio
is at 6 feet, or 1.82880 meters tall, the horizon is 4.83 kilometers, or 2.99
miles away, which is Point B in the illustration. Of course this calculation
assumes the receiving antenna is lying directly on the ground so raising the
height of it would extend line of site.
Point C in the illustration shows
another radio with the antenna at 6 foot so theoretically you should be able to
communicate almost 6 miles. So realistically, for two people carrying a
handheld two-way radio, the maximum communication distance on flat ground with
no obstructions is around 4 to 6 miles.
You may be wondering why you see
radios that have range claims of 25 miles or higher. Technically they could
communicate that far. Point D on Figure 1 shows a tower sitting on top of a
mountain. If you are standing on top of this tower, now your antenna height
overcomes a whole lot of the Earth's curvature and you can communicate much
other factors that affect the range of a two-way radio too such as weather,
exact frequency used, and obstructions. The radio's power output has a factor
Another important factor in the distance a two-way radio
will communicate is its power output. This power output is measured in “watts.”
You’ve likely heard an FM radio station say they are broadcasting at 50,000 or
100,000 watts. Well, a handheld business-type two-way radio usually broadcasts
at 1-5 watts. A vehicle mobile radio may broadcast anywhere from 5 to 100
watts. The more watts a radio has, the farther it can transmit.
Why is this? When water moves through a pipe it loses
pressure along the way. When electricity flows along a wire it loses current.
When an object is rolling, it will eventually stop rolling due to friction.
Radio waves operate by the same laws of physics as everything else so there
will be signal loss along the way. But if you apply more water pressure, more
electrical current, or get the rolling object moving faster, you'll get more
distance out of all of them. The same is true for a radio signal. Increasing
the power in watts at the source helps overcome any "resistance"
along the way.
Keep in mind that for battery-powered handheld radios more
watts are not always a good thing. The higher the wattage, the quicker your
batteries run down.
One more factor in determining how far a two-way radio will
communicate is the frequency it uses and the environment that frequency is used
There are two major formats for most two-way radios. They
are Ultra High Frequency (UHF) radio and Very High Frequency (VHF) radio. Neither
frequency band is inherently better than the other. They each have their
pluses and minuses. Both formats are effective ways to communicate with another
person so deciding on the right radio for you depends on your application.
Two-way radios communicate with each other through use of
radio waves. Radio waves have different frequencies, and by tuning a radio
receiver to a specific frequency you can pick up a specific signal.
Radio waves are
transmitted as a series of cycles, one after the other. You will always see the
“Hz” abbreviation used to indicate the frequency of a radio. Hertz is equal to
one cycle per second.
Radio waves are measured by kilohertz (kHz), which is equal
to 1000 cycles per second, or megahertz (MHz), which is equal to 1,000,000
cycles per second--or 1000 kHz. The relationship between these units is like
this: 1,000,000 Hertz = 1000 kilohertz = 1 megahertz.
You may also hear the term “wavelength” when you hear about
radio waves. This term is from the early days of radio when frequencies were
measured in terms of the distance between the peaks of two consecutive cycles
of a radio wave instead of the number of cycles per second. Lower frequencies
produce a longer wavelength (the width of each cycle gets bigger on lower
What is significant about wavelength for two-way radios is
that it affects transmission range under certain conditions. A longer
wavelength, which corresponds to a lower frequency, as a general rule lets a
radio signal travel a greater distance.
frequencies or longer wavelengths also have greater penetrating power. That’s
one of the reasons they are used for communicating with submarines. VLF (Very
Low Frequency) radio waves (3–30 kHz) are used to penetrate sea water to a
depth of approximately 20 meters. So a submarine at shallow depth can use these
So from what you read above you may think VHF is always the
better choice for a two-way radio no matter where you are using it since it has
a lower frequency than UHF and the signal can travel a greater distance. That’s
not necessarily true. Even though VHF has better penetrating capabilities and
can travel farther, that doesn’t necessarily make it the better choice for use
in buildings. Remember the conversation about wavelength above? Wavelength has
a big impact on transmission distance.
To explain this let’s assume we are communicating from one
side of a metal commercial building to the other. In between these two points
is a metal wall with a three foot doorway. Metal is an enemy to radio waves and
they typically don’t pass through it.
For our example let’s assume that the UHF wavelength the
radio uses is about a foot and a half wide and a similar VHF radio is around
five feet wide. These are in the ballpark of their normal wavelengths.
When the UHF radio transmits its signal the foot and a half
wide wave will pass through the door since the door is wider than the
wavelength. The VHF signal will be totally reflected since it is wider than the
opening of the door.
Your microwave oven provides an example of this. The glass
front door has a metal mesh with very small holes. Microwaves being an
extremely high frequency have wavelengths that are only several inches long.
The mesh keeps the microwaves trapped in the oven but it allows you to see
inside because light waves have a microscopic wavelength.
Just imagine walking through the building carrying a five
foot wide pole. You will encounter the same challenges a VHF signal encounters.
Now imagine walking through the building with a pole that’s only a foot and a
half wide like a UHF wave. There are lots fewer doorways you couldn’t get
The one caveat is that wireless signals will penetrate
through drywall, masonry, human bodies, furniture, wall paneling, and other
solid objects. All these objects will reduce the signal strength though. The
more dense the object, the more it reduces the signal. VHF will penetrate these
obstacles better than UHF, but that doesn’t necessarily mean that VHF is better
for indoor applications as we continue to discuss the reasons why in the UHF
In our example above we assumed you had a metal wall with an
opening. If you reverse this and you have a three foot metal object in front of
the transmitting radio, then VHF would win. Since the object is three foot wide
it will totally block the UHF signal whereas the VHF signal will get around it.
Lower frequencies such as VHF diffract around large smooth obstacles more
easily, and they also travel more easily through brick and stone.
For most applications, lower radio frequencies are better
for longer range. A broadcasting TV station illustrates this. A typical VHF
station operates at about 100,000 watts and has a coverage radius range of
about 60 miles. A UHF station with a 60-mile coverage radius requires
transmitting at 3,000,000 watts.
So there is no clear choice for which is better, VHF or UHF.
There is a lot of “black magic” to radio technology so it’s not always easy to
tell which will work better for your application. To help you decide on the
best technology for you, more detail about each one is included below.
The UHF radio band for commercial radios is between 400 to
512 MHz. Until not long ago, it wasn’t widely used. Now, the UHF radio
frequency is used for two-way radios, GPS, Bluetooth, cordless phones, and
There are more available channels with UHF so in more
populated areas UHF may be less likely to have interference from other
systems. The range of UHF is also not as far as VHF under most conditions, but
this reduced range may be a positive in some cases. Since UHF has lower range,
there is less chance of distant radios interfering with your signal.
While VHF may be better at penetrating physical barriers
like walls that doesn’t mean it will give you greater coverage in a building.
The shorter wavelength of UHF means that it can find its way through more
spaces in your building as we discussed above. In the walking around with a
pole example we gave you, the UHF signal has fewer obstacles that totally block
To highlight the differences in indoor range, below is an
excerpt from a brochure of a leading two-way radio maker on the predicted range
of one of their lines of handheld VHF and UHF two-way radios:
“Coverage estimates: At full power,
line-of-sight, no obstructions the range is approximately 4+ miles. Indoor
coverage at VHF is approximately 270,000 sq ft and 300,000 sq ft at UHF. Expect
about 20 floors vertical coverage at VHF and up to 30 floors at UHF. Note:
Range and coverage are estimates and are not guaranteed.”
The greater wavelength of VHF makes it more difficult for it
to bounce its way through walls, buildings and rugged landscape. Therefore
range will be reduced for VHF radios in these environments. That may not
necessarily be a problem if the range needed is only a few hundred feet. You
can also add an external antenna to an indoor VHF base station that will reduce
or eliminate some of the problems encountered.
One of the downsides to UHF is that the FCC requires you to
get a license to operate in these frequencies, although many frequencies in the
VHF business band also require a license too. If you choose a radio in the VHF
MURS frequencies you can operate it without a license (discussed below in the
One other advantage of the short wavelength that is produced
by the higher UHF frequency is that the antenna on the radio can be shorter
than an equivalent VHF radio. That can make it more convenient to carry around
as a portable radio, although most manufacturers find a way to make the
antennas shorter on their VHF portable radios as well.
FM radio, two-way radios, and television broadcasts operate
using VHF. The VHF radio band specifically for commercial radios is between 130
– 174 MHz.
Both UHF and VHF radios are prone to line of sight factors,
but VHF a little more so. The waves make it through trees and rugged
landscapes, but not always as well as UHF frequencies do. However, if a VHF
wave and a UHF wave were transmitted over an area without barriers, the VHF
wave would travel almost twice as far. This makes VHF easier to broadcast over
a long range.
If you are working mostly outdoors, a VHF radio is probably
the best choice, especially if you are using a base station radio indoors and
you add an external antenna. The higher you can place the antenna, the further
you can transmit and receive. One exception to using a VHF radio outdoors is if
you are using it in a heavily wooded area. Under these conditions a UHF radio
may be able to transmit better though the trees.
VHF radios also have a smaller number of available
frequencies. Interference with other radios could be more likely to be a
problem. However, the FCC recently made this less of a problem when they opened
up a two-way radio spectrum called the MURS service. MURS stands for Multi-Use
Radio Service. This service is for use in the United States and some countries
that follow FCC regulations. It is a low power, short range service in the VHF 150
MHz radio spectrum. There are 5 channels in the MURS frequencies with 38
privacy codes under each one that enable you to only pick up conversations from
radios transmitting your code. The FCC does not require users of products for
MURS to be licensed.
With MURS you
can add a larger or external antenna to improve range. If you want to put an
antenna on top of your building or a tower, you can do it with MURS. Some
antenna manufacturers claim an external antenna can increase the effective
radiated power of a transmitter by a factor of 4. These MURS intercoms can
transmit up to several miles, and perhaps more with an external antenna
depending on the terrain and height of an antenna (the antenna can be up to 60
feet above the ground).
One benefit of VHF wireless radios is that battery life is almost
always better than for similar UHF units. For handheld radios this is a plus.
In summary, if you are planning on using your two-way radios
mainly inside buildings, then UHF is likely the best solution for you, but it
in lots of applications VHF could still work fine since it doesn't have to
transmit far. If you are mainly using your two-way radios for communication
outside, then VHF would be a good choice, unless the area you are covering is
heavily wooded or there are lots of buildings in the way of the radio signal.
Either radio technology can work for you if you don’t really
have a long range to cover. There are also repeaters you can install that relay
a UHF signal, but this is usually very complex to do. You may be able to find a
repeater service in your city that will do this for you for a monthly fee. For
most applications a repeater is not necessary and VHF or UHF radios by
themselves will do the trick.
Two-way radios since their inception have used analog
technology to transmit your voice over the airwaves. But like every other
technology, two-way radios are now starting to go digital to take advantage of
all the benefits digital offers.
Digital technology brings capabilities that were not
possible, at least not cost effectively, on analog radios.
The most requested feature for a two-way radio has been the
ability to call a single individual instead of an entire a group. With analog
two-way radios the only way to do that was to put individuals on separate
channels and if someone wanted to make a call, they had to switch to the
channel of the person they wanted to call. But then they had to remember to
switch back to their channel or the rest of the group wouldn’t know where to
Not only is this setup impractical, but it also uses too
many frequencies, which can be expensive to license. Another reason this
doesn’t work is because individuals then lose the ability to call the entire
group all at once since everyone is on different channels.
Or with analog radios you could use tone decoding capability
to provide direct calling (see Direct Call and SelCall feature descriptions),
but an entire channel is tied up and others on that channel can interfere with
Using digital technology each radio has its own unique
multi-digit identification code, which is similar to a telephone number in the
world of telephones. When a user wants to call another individual, he or she
simply uses the radio’s navigation keys to scroll to the individuals name and
select it. The call recipient’s radio receives either an audible or vibrating
signal, and their unit then displays the caller’s ID information.
Just like a phone has a call log, so too can a digital
two-way radio. Using a scroll list, users can view a recent-calls list showing
the source and target of the last transmissions with time and date information.
If you miss someone’s call, you can always see who it was from.
In addition to individual calling, you can still call a
group of people too. Plus you can define groups so if you don’t want to include
everyone, you don’t have to. A public group enables you to call anyone on the
same channel as you. A private group is set up by adding users from your
contact list (and then cloning this list to other radios via cable or over
airwaves). If there are four people on a channel, but you only want three of
them in a group, you can set that up. The private groups enable you to have
private conversations that won’t be picked up by anyone else who owns the same
radio, whereas the public groups can be heard by anyone on that channel.
Another benefit of digital radios is that a single “channel”
allows more than one conversation unlike analog which will only allow one. With
digital, each channel can be reused while an established transmission is in
progress. Some digital radios use frequency-hopping spread-spectrum technology
so a channel can use as many as 50 frequencies.
Spread spectrum works by “multiplexing” multiple signals and
sending them along different frequencies within the allotted frequency range
for a device. Or in other words it splits the spectrum into tiny slices. By
spreading a signal across a range of frequencies, it’s possible to carry more
transmissions simultaneously. The basic notion is that if the transmission is
broken into pieces, each of which is tagged with a code, a receiver that knows
the code can reconstruct the message.
Digital radios provide better voice quality and more
reliable coverage than a comparable analog radio. With an analog two way radio,
everything in the environment that interferes with the signal directly reduces
the voice quality on the receiving end. The strength of the signal falls off as
the distance increases, but at the same time the background noise level remains
the same. The result is a continually degrading voice quality the farther the
Digital systems remove noise and they have built-in
error-correction techniques that rebuild a voice transmission to nearly its
original fidelity throughout the majority of its coverage area. If the two-way
radio receiver can understand the digital voice signal, it can decode it and
reproduce voice clearly.
Other Digital 2-Way Radio Features:
- They can operate on a weaker signal to achieve similar
range as an analog device. That means longer battery life. A digital radio
uses only half the battery power of an analog system for the same wattage.
- They can send and receive short text messages such as such
as “I’ll call you back in 5 minutes” to private or group contacts. These
radios usually have several pre-programmed notes that can be quickly sent.
Some radios even have a mini keyboard attachment that can be used to
change, add additional, or delete these messages.
- Call alerts can be sent to let the recipient know you want
to talk to him or her. When you send a call alert, the recipient’s radio
emits a series of beeps, or vibrates, and displays your unit name or ID
along with the time and date.
- Current digital radios use the 900MHz ISM unlicensed
frequencies so no FCC license is required to operate them.
The good thing about base station intercoms/two-way radios
is that they allow you to extend range by using an external antenna. The base
station units have what's called a BNC connector that enables you to twist off
the antenna that comes with the radio and then twist on a new antenna connected
to a cable.
You will get noticeably better results and more range with
your radios with an external antenna, especially if you can place it high. It
is the single most important factor in increasing transmitting and receiving
range of a radio. You'll need to make sure you choose an antenna that is specifically
designed for the frequencies and application you are using and then choose the
best location possible to install it.
For MURS radios, the FCC limits antenna height to 20 feet
above a structure (exclusive of the tower, mast or pole on which it is
mounted), or 60 feet above ground (whichever is greater). The higher you place
your antenna, the greater range you will get. If you mount an antenna on your
vehicle and connect it to your mobile MURS two-way radio, the higher you place
the antenna on your vehicle, the greater range you'll get.
If you are using a handheld radio and walking around with
it, you can't very well use an external antenna. You may be able to extend
range by installing a better antenna than the one that came with the radio, but
keep in mind that the antenna that came with the radio is "tuned"
specifically for that radio. If you put on an antenna that isn't properly
tuned, you could lower range.
Two-way radios can have multiple channels. In some cases
like the MURS radios, there are only 5 channels available. Other radios
typically have 10 channels or more available, or you can program them to only
use one channel.
One thing about a two-way radio is that when you press the
Talk button and speak, everyone on that channel will hear you. If you have
individual departments in your business that you want to separate, then this
isn’t the ideal solution.
That’s where you can use the multiple channels on the radio.
If you are in a manufacturing environment for instance, you could set up
Channel 2 for Shipping, Channel 3 for the Office, Channel 4 for Manufacturing,
and so on.
You can use the channels sort of like an intercom system
that lets call individual people or groups instead of broadcasting a message to
everyone. So the Shipping people keep their radios on Channel 2, but if they
need to talk to people in the office, they change to Channel 3.
Some handheld radios also have a scanning capability that also
works well for this type of application. You can actually program the channels
you want to scan, and the radio will only pick up conversations for the
channels you have programmed.
In the example above say you add a Channel 1 as the
Broadcast, Paging, or All Call channel. Now you set each radio to scan not only
their department channel, but also the Paging channel as well. So if there is need
to broadcast a message then anyone can change to Channel 1 and everyone hears
the message. This is a great emergency notification system.
Another way to contact individual radios is through the use
of a Selcall (Selective Calling) feature that some radios have. Selcall enables
a voice call to a specific radio or group of radios. The caller selects the
radio or group of radios from a pre-programmed “contact list” that has been
programmed into the radio using the radio’s programming software.
Selcall works by generating and transmitting a series of
predefined, audible tones. Both the tone frequencies, and sometimes the tone
periods, must be programmed in advance into both the transmitting and the
receiving radios. Each predefined tone represents a single digit. A series of
tones therefore represents a series of digits that represents a number. The
number encoded in a Selcall is used to address one or more receivers. If the
receiver is programmed to recognize a certain number, then it will un-mute its
speaker so that the transmission can be heard; an unrecognized number is
ignored and therefore the receiver remains muted.
radios have a jack for an audio accessory like a headset or speaker microphone.
When headsets are used with VOX capability the user can talk with hands free
operation. Otherwise, many headsets have a push-to-talk switch located in their
There are a
variety of audio accessories available for two-way radios depending on your
application. If you want to wear your radio on your belt, but do not want to be
constantly taking it off to talk, then a speaker microphone with a clip that
lets you mount it near your ear may be what you want. Having the speaker near
your ear is great for noisy environments. You see police officers using these. Of
course their shirts or jackets have a special place to clip the speaker microphone
on their shoulder so this may not work for a person wearing average clothes.
If you would rather be more like the Secret Service than the
police, you can get a security type earpiece with a pendant push-to-talk switch
with built-in microphone and clip. You put the earphone in your ear and clip
the microphone/switch to your clothes not too far from your mouth and then you
just push the switch when you want to talk.
If you don’t want to have the curly cord leading up to the
earpiece, you can get a headset that has an ear bud that looks more like what
you would find on an iPod
® or iPhone®. It still has a pendant
push-to-talk switch with built-in microphone and clip.
You can also get single-ear lightweight behind-the-head
headsets with boom microphones and pendant push-to-talk switches. This is more
like what you would see a telephone call center agent
wear. This one
is great for noisy environments and is comfortable enough to wear for long
If you purchase
a base-station intercom to use with your two-way radios you may want to add an
external speaker if you are using it in a noisy environment. You’ll get a
little extra volume out of the unit, plus they come with a longer cord so you
can place the speaker somewhere closer to where you will be when you are not
talking on the intercom. You could also use amplified horn speakers for even
Almost all handheld two-way radios come with a standard belt
clip. You can also get leather or nylon protective cases or holsters that not
only protect the radio, but also make it faster to get the radio off your belt.
Two-way radios use several types of battery technologies.
Some two-way radios take standard
AA batteries that allow you to use
rechargeable batteries, but in event of a long power outage, you can use off
the shelf AA batteries when your rechargeable batteries die. Other radios use a
custom sized battery. For these you can purchase spare batteries that you can
have charged and ready to go in the event your primary battery charge runs out.
Two-way radios come with a charger unit to keep the primary batteries charged,
and in the case of custom batteries, they usually include a slot for the backup
here are three types of batteries that are typically used
for rechargeable two-way radios: nickel cadmium (NiCAD), nickel metal hydride
(NiMH), and lithium ion (LiION). You can’t typically choose the type of battery
you use for most two-way radios. The manufacturer does that for you. Following
are some of the advantages and disadvantages of each type.
All commercial grade
two-way radios with rechargeable batteries come with a charging unit of some
type. Depending on the battery type used, it may be a wall transformer that
converts AC to DC and then plugs directly in to the radio, or it may be a drop
in charger that the radio sets in.
The advantage of the drop-in charger type is that it
provides a place for the radio to sit in an upright position instead of just
laying down on a surface. The drop-in charger provides a less cluttered
appearance. Some drop-in chargers also have a slot to charge a spare battery so
you can quickly swap out a battery should your radio run low
There are also drop-in chargers that let you charge multiple
units at one time. This is good when you have staff that all carry radios that
need to be charged at the same time. If you had a separate charger for each
unit, you'll need a lot of power outlets to plug all of them in. If you have a
six unit multi-charger for instance, you only need one outlet to charge all
your radios. This also gives a less cluttered appearance. The multi-unit
charger may not have a slot for a spare battery so this is something to
consider if you frequently use your two-way radios so much you run the power
If you are purchasing a radio for your business, most
business-band radios require you to get a License from the FCC before you can
use the radios. One exception to this is if you purchase radios that operate in
the MURS frequencies.
Business class radios are available in the MURS unlicensed
151.8200 to 154.6000 MURS VHF range, the licensed 151.6250 to 154.6550 VHF
Business Band, and the licensed 461.0375 to 469.5625 UHF Business Band range.
Unfortunately the FCC is a government agency and off course
that means that getting your FCC license can be a confusing and time-consuming
thing. But, since there can be fines of $8,000 per day for unlicensed and/or
improperly licensed use of a radio system, plus various other fines. That
said, the majority of users of radios under 5 watts of power never do license
their radios and the FCC doesn't seem to be too aggressive in pursuing fines.
If you choose a frequency with little to no traffic on it and move to a
different channel if someone complains, you may be fine, but of course the risk
Fortunately, you don’t have to get a license for each radio.
The FCC licenses the radio user, not the radio itself. You can get a license
for your company in a specific geographic area. An FCC coordinator will assign
frequencies you can use for all of your radios for a period of 10 years.
If you don’t want to tackle getting a license by yourself,
you can get help from organizations like Enterprise Wireless Alliance (www.enterprisewireless.org).
They will do the process for you for a nominal fee.
If you choose to file for your own FCC license, you must
first register through FCC CORES. After registration, you will be assigned a
Federal Registration Number (FRN). This number uniquely identifies you in all
transactions with the FCC. The use of a FRN is mandatory. If you have
questions about this process, the FRN Help Desk Administrator phone number is
(877) 480-3201. The FRN Help Desk staff are available from 8 a.m. to 6 p.m.
After you have your FRN, then you use the Universal
Licensing System (ULS) to complete your application. ULS allows you to use any
PC with Internet access to research, manage, renew, and pay any applicable fees
for your wireless licenses through a password-protected account. ULS frees you
from having to fill out and mail a paper application, and it gives you secure,
online access to your licenses and pending applications. More information about
ULS can be found online at the following address:
For other licensing questions, you can call the FCC Consumer
Center at (888) 225-5322.
Below is the FCC’s licensing process with links to their
- Gathering Information
Preparing to License outlines the
important information about your radio system that you gather before you
contact a frequency coordinator.
- Frequency Coordination
Frequency coordinators are FCC
certified to recommend the most appropriate frequencies for applicants in the
designated Part 90 radio services. Applications for new frequency assignments,
changes to existing facilities or operation at temporary locations must include
a showing of frequency coordination.
- Filing Your Application
New applications and other actions
which require frequency coordination are normally filed with the FCC through
the recognized frequency coordinator. Other actions such as minor modifications
or administrative updates may be filed with the FCC through the Universal
Licensing System (ULS). For new users, you can learn more about ULS online
systems through its getting started tutorials
- Immediate Operation
There are two ways to begin immediate
operation of your system. The FCC implemented a licensing procedure for conditional
authority in 1995. You may begin operating your system 10 days after your
application is filed with the FCC. In addition, you may apply for a Special
Temporary Authority to operate during emergency or other urgent conditions
without filing a license application.
- Notification of Construction
A licensee must notify the Commission
that its system is constructed and placed into operation within 12 months of
the date of grant or their license will automatically cancel. (See 47 CFR
90.155(a)). Notification is made by filing FCC Form 601 through ULS (Purpose
Code: NT). You may also request an extension of the construction period through
Form 601 before the expiration of the construction period. This filing must be
made within 15 days of the expiration of the applicable construction period.
(See 47 CFR 1.946 (d)). You may also request an extension of the construction
period through Form 601 (Purpose Code: EX) before the expiration of the
construction period. (See 47 CFR 1.946(e)).
- Renewal of License
You must file for renewal of your
license no later than the expiration date of your license period, and no sooner
than 90 days prior to expiration by filing FCC Form 601.
Below are some of the more noteworthy features available on
The Voice Activated Transmit (VOX) feature enables you to
use your radio "hands free." When VOX is turned on, the radio will
automatically begin transmitting when you speak, without pressing the
On most VOX-capable radios there is a slight delay between
when you start speaking and when the microphone turns on so the first part of
the conversation may be clipped. Most radio users overcome this by repeating
the first word.
The squelch feature of a two-way radio keeps the speaker
quiet when no signal is present. The squelch setting adjusts the threshold at
which signals will open (un-mute) the audio channel. It acts to suppress the
audio output of the receiver in the absence of a sufficiently strong desired
With the squelch level correctly set, you will hear sound
only when actually receiving a signal. Backing off the control will turn on the
audio, and the operator will hear white noise (also called squelch noise) if
there is no signal present.
Two-way radios usually have several levels for squelch
adjustment. You want to select a level at which the background noise is just
eliminated when no signal is present. The larger the level number you select,
the stronger the signal you need to receive, and the lower the receiving range.
Most two-way radios have 38 CTCSS codes which stands for
Continuous Tone Coded Squelch System. Many two-way radio manufacturers have
different names for this feature. Here are some of the manufacturers and their
names: Motorola: "Private Line (PL)," GE/Ericsson: "Channel
Guard", E.F. Johnson: "Call Guard", RCA: "Quiet
Channel", and some simply call it "tone squelch," "privacy
codes," or "interference eliminator codes". The most proper name
These codes enable a two-way radio to keep the radio
squelched (quiet) if the chosen code is not received with a transmission. In
other words, the speaker of the intercom is not turned on even though a
transmission is received. Technically speaking, a CTCSS tone code is a
sub-audible tone/code which allows your radio to ignore (not hear) calls from
other parties who are using the same channel. With CTCSS it may seem like you
have your own private channel but other parties can still hear your calls if
they set up their radio with the same tone code or no tone code at all.
Both receiving and transmitting radios must be set to the
same interference eliminator/CTCSS code or it will appear that a radio is not
While CTCSS is said to transmit sub-audible tones (can't be
heard on the radio's speaker), a radio is really continuously transmitting an
audible tone below 300 Hz during a conversation. Each radio contains a filter
to filter out anything below 300Hz so the tone is not heard even though it is
there. Encoded tones are sent by the transmitter and decoded tones by the
receiver to un-mute its speaker.
There is a digital version of CTCSS called Digital Coded
DCS is digital form of privacy codes or CTCSS (see above). The
Motorola trademark name for this feature is Digital Private Line (DPL). DCS and
DPL are functionally the same.
DCS is a digital squelch scheme sent by a transmitter to
control the un-muting of the receiving radio's speaker. Like CTCSS it is
designed to work in the "so called" sub-audible portion of the
communications audio band below 300 Hz.
Instead of sending an analog tone like CTCSS does, DCS
signals are digital square wave signals where the square wave signal represents
'1' and '0' data bits. There are a total of 23 bits sent, and these bits are
decoded by the receiving radio.
There is a loose standard set of 83 DCS codes used by most
of two-way radio manufacturers.
Two-way radios have a limited number of channels available
based on the frequencies assigned by the FCC, so there is always a chance
someone else may be using the same channel you are using. This is the reason
for privacy codes.
Privacy codes are based on the CTCSS or DCS (see above) codes
capability of two-way radios. A receiving radio that has a privacy code set
will not un-mute its speaker unless that code is sent along with a
So if a receiving radio is set to channel 2 and privacy code
5. The transmitting radio must be set to the same channel and code. This way
you will be able to communicate between two radios without interference. You
can also have a select group set to the same channel and code to effectively
communicate with a group of users at the same time.
But, it should be understood that the privacy codes, as
such, do not ensure privacy of your conversation. If any unknown user tunes in
to the same channel and code that you are using, he or she can listen to the
conversation taking place. So, the privacy codes feature should be looked at
more as an interference eliminator rather than a feature that provides privacy
One of the downsides of privacy codes is that you could
assume that since you do not hear any communication on your radio, the channel
is not being used. Then when you press the Talk button on your radio and start
talking, you will be talking over the person who is already transmitting. If
this occurs all transmissions for all radios will be garbled. Most 2-way radios
have a Monitor button that disables the privacy code feature while the button
is pressed so you can hear if there is any activity on the channel before you
Handheld two-way radio devices operate on battery power so
it is important to make sure their batteries last as long as possible. Most
radio transmissions take on an average of 5 seconds. A transmission of a single
long duration may indicate there is something faulty with the device, or perhaps
the ‘Talk’ button has been pressed for a long time. This will exhaust the
battery and also tie up the channel frequency. To avoid this situation, the
Timeout Timer feature of a two-way radio comes into play.
This feature will stop the transmission of the two-way radio
if the radio is transmitting for a long duration. In some models, if the
Push-To-Talk button is pressed for 60 continuous seconds, the radio device
emits a warning tone and stops transmitting.
Some radios may also have a Penalty Timer which starts after
the Time-Out Timer is over. The Penalty Timer keeps the unit from transmitting
for an additional length of time.
A two-way radio can be susceptible to interference from
electrical noise generated by some nearby electrical equipment. This noise may
interfere with the regular operation of mobile radios. If the radio signal is
strong, the noise component may not affect communication, but if the signal is
weak, noise levels can create a hindrance in communication and hence noise
reduction becomes very important.
Some radios have a noise filtering feature that can reduce
unwanted noise and help in effective communication.
The Call Tones feature of a two-way radio provides the user
with a facility to choose from a range of available call tones and set one as a
default call tone for a particular group or person. It helps the other members
of the group identify the caller uniquely.
Call Tones allows the user to broadcast a tone to other
members in the group to alert them that someone from the group wants to
communicate with them. It helps get their attention.
This feature is analogous to the set call tone for a
particular caller in mobile phones which helps us to identify the caller by the
The voice scramble feature of a two-way radio provides the
user with more private and secure conversations within a group. When using
voice scrambling, a radio will encrypt the signal it is transmitting. The
receiving radio will intercept the signal and will have to decrypt it to make
any sense of the signal’s actual message.
Anyone with a regular radio on the same channel will only
hear noise or garbled transmission instead of the actual message in the signal.
If the user wishes to use this feature in a group, then, all the members in the
group must have radios supporting voice scramble or they will just hear garbled
But, it should be noted, that this feature does not ensure
complete privacy. Anyone with the same brand and model of radio as yours will
be able to intercept and decrypt the signal and hear the conversation clearly.
When communicating over a two-way radio, it is important to
understand that anyone can listen to the messages communicated over the channels
if they are on the same channel. This is may not be acceptable when the device
is used by security agencies and other private users who wish to keep their
conversations private and inaccessible to unauthorized persons.
This problem can be eliminated by electronically encrypting
conversations before transmitting them and then decrypting the conversations at
the receiver’s end, therefore ensuring their privacy. This encryption
capability is provided in many high-end commercially available radios.
Generally, a group of two-way radios to be used together are
subjected to a configuration set up wherein the encryption and decryption codes
to be used during transmission and receiving of the data are programmed into
the devices. This may involve putting the radios in a programming mode so they
can "talk" to each other to learn the codes needed to decrypt a
Anyone intercepting a decrypted message on a radios not
programmed will hear garbled voice so they won't be able to understand the
There are different encryption levels such – low, medium and
high and the implementation of these levels are dependent on the commercial use
of the devices. One of the more secure encryption techniques is called P25,
which is a suite of wireless communications protocols used in the US and
elsewhere for two-way voice radio systems. The protocols include security
options in which voice and data traffic can be cryptographically protected from
eavesdropping. Lower level radios may simply have voice scrambling that could
easily be picked up with someone who has the same radio from the same
The direct call feature of a two-way radio enables users to
make a private call to a particular person or a group of people. While a
conversation can take place between two or more people in a group, if you are
on an analog radio it could still be heard by people outside your group plus it
still ties up the channel everyone is on.
This feature uses the CTCSS or DCS codes (see above) of the
radios to provide "simulated" privacy. These codes are transmitted
sub-audibly along with the conversation and if a radio is set to receive a
different code, its speaker will remain quiet. Only people whose radios are
programmed to receive the code will hear the conversation. The exception is a
radio that is programmed with no CTCSS or DCS codes. It will hear all
Some radios let you choose from a list of either names or
CTCSS or DCS codes from a menu selection and that allows you select from people
or groups you want to talk to.
Digital radios can have actual direct call that is private
and does not tie up a channel.
Selcall enables a voice call to a specific radio or group of
radios. The caller selects the radio or group of radios from a pre-programmed
“contact list” that has been programmed into the radio using the radio’s
Selcall works by generating and transmitting a series of
predefined, audible tones. Both the tone frequencies, and sometimes the tone
periods, must be programmed in advance into both the transmitting and the
receiving radios. Each predefined tone represents a single digit. A series of
tones represents a series of digits that represents a number. The number
encoded in a Selcall is used to address one or more receivers. If the receiver
is programmed to recognize a certain number, then it will un-mute its speaker
so that the transmission can be heard; an unrecognized number is ignored and
therefore the receiver remains muted.
DTMF stands for Dual Tone Multi Frequency, which is the
oldest and the most widely used data format on two way radios. This format was
invented by Bell Telephone for telephones. DTMF is actually the generic term
for Touch-Tone which is a registered trademark of AT&T. A telephone has a
DTMF generator that produces the tones as you dial the numbers.
DTMF is used in 2-way radio for station identification and
for other control functions. In a two way radio, DTMF can be used to send an
individual ID code every time a user pushes the PTT. This code informs
receiving radios which user is calling them. In a low range, weak signal or
noisy environments, it is sometimes difficult to recognize a radio caller. In
such situations, these DTMF signals can be used to distinctly identify the
This function has various uses such as selective calling
individual radios, radio disabling, and for short messages to be transmitted
and received in situations of emergency.
2-tone and 5-tone codes are method of signaling in radios
and other devices. 2-tone sends a single tone followed by 50 to 1,000
milliseconds of silence, and then a second tone. 5-tone does the same thing but
only with five tones as the name implies. These signals are “encoded” by the
sending radio and “decoded” by the receiving radio. What happens after that is
usually set in programming for the radio.
When a tone code is decoded by a radio, it could unmute a
speaker, turn on a light, sound a signal, page a group, control a repeater, or
in the case of a wireless call box, it may activate a gate or door relay, which
then opens a gate or door.
While radios from different manufacturers may both have the
2-tone feature, they are not necessarily compatible unless the timing between
tones can be adjusted. The frequencies of the tones must also match.
The feature SelCall feature (offers privacy on radio) often
relies on 5-tone coding. Every tone frequency has a fixed or specific value to
it, depending on the implemented system. Thus SelCall transmits a burst of five
in-band audio tones to initiate a private conversation.
This two-way radio feature allows the user to skip a channel
they know is not required during the radio's channel scanning. Therefore when
the radio is scanning the available channels, it will jump over the channels
that the user has selected to be skipped.
This feature is useful in instances when there are channels
that may be used for other groups and they do not need to be monitored, or if
there is a channel that has frequent activity that you do not want to hear.
This feature is also called as the ‘Nuisance Channel Delete’.
The two way radio Priority Channel Scan feature allows users
to prioritize certain channels over others during the scanning operation. This
enables a more frequent checking of the preferred channels over other channels
and reduces the likelihood of missing important messages or conversations over
the preferred channels.
For example, if the radio has 8 set channels, the normal
scan operation scans the channels in the following way – Ch1 >> Ch2
>> Ch3 >> Ch4 >> Ch5 >> Ch6 >> Ch7 >> Ch8
>> Ch1 >> Ch2 >> Ch3…
But, if the user set the priority of Channel 3 as 1, then
the scan operation will scan the channels in the following order – Ch3 >>
Ch1 >> Ch3 >> Ch2 >> Ch3 >> Ch4 >> Ch3 >>
Ch5 >> Ch3 >> Ch6 >> Ch3 >> Ch7 >> Ch3 >>
Ch8 >> Ch3 >> Ch1…
If the user set the priority of Channel 3 as 1, and of
Channel 5 as 2 then the scan operation will scan the channels in the following
order – Ch3 >> Ch1 >> Ch5 >> Ch2 >> Ch3 >> Ch4
>> Ch5 >> Ch3 >> Ch6 >> Ch5 >> Ch7 >> Ch3
>> Ch8 >> Ch5 >> Ch1…
If the radio is on a non-priority channel, some models keep
checking for activities on the priority channels, and if activity is detected
on any of the priority channels, the radio switches to the priority channels.
One important factor in the distance a two-way radio will
communicate is its power output. This power output is measured in “watts.”
You’ve likely heard an FM radio station say they are broadcasting at 50,000 or
100,000 watts. Well, a handheld business-type two-way radio usually broadcasts
at 1-5 watts. A vehicle mobile radio may broadcast anywhere from 5 to 100 watts.
The more watts a radio has, the farther it can transmit as described in the
2-Way Radio Range section above.
Certain models of two-way radios provide a feature of
selecting the power output of the device. The different modes offered to the
user are – high power, medium power and low power modes. Most radios include
only the high and low power mode. This feature is also known as the Power
When a 2-way radio is used in for short-range communication,
it's always best to use the low power mode. Always try to use the lowest power
setting. Running the device in low power mode conserves battery power therefore
giving more time between charges.
Another reason to use the lower power setting is that your
radios won't transmit as far, therefore limiting the number of people outside
your group that can hear your conversations.
The high-power mode should be reserved for long-range
communication, or for when there are lots of obstacles to penetrate.
The power selectable feature found in some two-way radios
permits users to switch easily between low and high power modes. Low power mode
lowers communication range, while high power mode increases range or helps
overcome obstructions that are in the way.
Some radios may have three power modes, i.e. low, medium and
high. However most radios just include low and high power modes, which may be 1
watt and 5 watts. These settings may be determined in programming or via a
programmed button that toggles between them. If the radio has a display, an
indicator usually states what mode the radio is in. Some radios also enable
you to have different power levels on different channels.
The feature is used to conserve battery power when needed
and to limit range when long distances are not needed. (See the 2-Way Radio
Range section for more details).
In an effort to achieve standardization objectives for
purchases of products used by the military and other government organizations,
the U.S. Department of Defense created standards that these products must meet.
You will see these standards called military standard, “MIL-STD”, or
“MIL-SPEC.” These standards ensure products meet certain requirements,
commonality, reliability, compatibility, and similar defense-related
The Department of Defense developed mil-spec standards for
two-way radios that meet levels for such criteria as vibration, rain, salt air,
sand/dust, shock (dropping), humidity, temperature as well as other factors.
Buying a radio that meets mil-spec standards means you are buying a quality
product that is built to withstand tougher use.
Radios with an “IP” designation are similar to those who
meet military standards. IP stands for Ingress Protection and it is an
international standard that specifies the sealing effectiveness of the
enclosure of a product. It is a two digit code that tells you how effective the
enclosure is to penetration from fingers, dust, and moisture.
For instance, for a radio that meets IP 55, the first 5
means it is protected from the amount of dust that would interfere with its
operation. The second 5 means that it is protected from water that shoots from
Radio manufacturers often define what exactly what the
second number means. For one manufacturer, a radio that meets the IP57 ingress
protection standard can be submersed in water at a depth of 3 feet for up to 30
minutes and it will not harm the radio. As you can see in the table below,
there is no time or depth defined for second digit 7. You will need to check
with the manufacturer to see exactly what the digits mean.
Though the submersible feature is not found in regular or
standard two way radios, there are many manufacturers who sell handhelds that
have it as their key feature.
A submersible two way radio meets Ingress Protection Rating
(IP) IPX7 or IPX8 standards. The IPX7 standard means the radio is waterproof to
1 meter (3.3 feet) of water for about 30 minutes. That means if your two way radio
falls into a shallow pool of water, it is not going to get damaged. IPX8 means
the radio is suitable for continuous immersion in water under conditions which
are specified by the manufacturer.
Submersible radios are great for people working as coastguards
or in the marine field. However, they can also be purchased by others who want
their radio to be very durable. This is because these radios are usually built
rugged and can work efficiently day in and day out whether there is a windy
spray, whitecap splash, a tidal wave or it has fallen in about 30 feet of
water. Submersible may be accompanied by a floating design so if you drop it
in a pond, it floats to the top.
An intrinsically safe radio is a one that is safe to operate
in explosive environments. In normal conditions most communications devices can
cause tiny internal sparks in connectors and switches and these sparks can
ignite the flammable substances that are present in the surroundings. The
concept of intrinsic safety was developed for safe operation of communication
devices in hazardous situations especially on gas platforms, grain elevators,
and any other explosive environment. These radios are very expensive and often
Since two-way radios are mobile devices, obviously they
operate on battery power. The batteries used in most of the models are
rechargeable type, with some devices working on AA or AAA non-rechargeable,
The battery saver feature of the two-way radio, also called
low power mode or the sleep mode, helps extend the life of the batteries. If
the user has left the radio unused for a certain period of time, the feature
switches the device to low-power mode to conserve power. The radio
automatically switches to battery saver mode if there are no transmissions from
it for more than 10 seconds. This time is adjustable in certain models.
The low battery alert feature of a two-way radio alerts the
user when battery power is low. The user is informed either with the help of a
low battery signal using some audible tone, or with an icon displayed on the
device screen indicating the low battery sign.
This feature helps the user to know in advance when to
recharge or change the two-way radio batteries before it dies during some
Push-to-talk (PTT or P2T) is also alternately known as
Press-to-Transmit. PTT is a means of communication in half-duplex mode. When
using a 2-way radio, the device can either transmit or receive a signal, but
transmitting and receiving cannot happen at the same time. This is possible by
the use of a switch wherein on pressing the switch on the device activates the
transmitter and changes from the receiving mode to transmitting mode. In half duplex
mode, since the users can only either transmit or receive at any point of time,
each party must wait for their turn to speak.
One variation of the PTT is the Push to Talk over Cellular
(PoC). Cellular phones service providers can provide this service which allows
the user to use their phone as a walkie-talkie with unlimited range (however,
this feature seems to be being phased out).
The keypad lock feature of a two-way radio, when activated
allows the user to lock the buttons so that in case the user presses them by
mistake, it does not result in some unwanted action.
This feature is useful when the user carries the radio in a
pocket or in a bag wherein there are chances that the buttons could get pressed,
or channels could get changed, by accident.
Once keypad lock is activated by the user, it will have to
be deactivated before channels or any features can be changed.
Many two-way radios provide the ability to set the device on
silent or vibrating modes. This feature is sometimes called ring alert and
helps the user to select audible, vibrating, or silent mode for the radio.
If the radio is set to audible mode, the radio rings with
the set call tone for the incoming transmissions.
If the mode is set to vibrating, the radio only vibrates and
the user feels the vibrations and the screen blinks when there is an incoming
In the silent ring alert mode, the radio disables all the
beeps and tones. In this mode, the radio will indicate an incoming transmission
without making an audible alert of any type and only the display will flash
several times. This feature is very helpful for the people whose work cannot be
disrupted by noise e.g. soldiers, hunters, etc.
Lone Worker Mode is a very useful feature for people working
in remote difficult terrains, mines, forests, or dangerous conditions. This
feature uses a built-in timer in the two-way radio. The timer has a pre-set
interval, after which the user must reset the timer again for the next
interval. If the user fails to reset the timer, the two-way radio will
automatically switch to the Emergency mode and start transmitting distress
Lone Worker can prove to be a life-saver. If the user has
met with an unfortunate accident and has not reset the timer, the help signal
will send someone to look for him or her.
When the Emergency Alert button pressed, this button sends
out a distress call to other radios within range. This feature allows the user
to quickly send out a distress signal in case of an accident or other
emergency. Also, emergency alert calls generally have a priority over all other
To activate the Emergency Alert feature, the user holds the
button down for a configured number of seconds and a distress tone is sent to
all other radios. In some models, the radio also automatically changes to the
hands-free mode to enable the user to transmit a voice message to the receiving
Some two-way radios have a 3 unique functions called ‘stun’,
‘kill’ and ‘revive’ which are used in situations where the radio has been lost
temporarily or stolen. These functions can disable and enable the device
remotely and are used to prevent the unauthorized use of the device by
If a 2-way radio has been lost, the user can send remote
‘stun’ signals from a second radio to the lost radio to inhibit all the
functions of the device making it practically unusable. The two way radio can
neither receive nor transmit any messages over any of the channels if it has
received a ‘stun’ signal.
Once the lost radio has been re-located, the device can be
enabled again by sending the ‘revive’ signal from another device to lost radio,
re-activating all its functions.
If a two-way radio is deemed to have been permanently lost,
then the user can send ‘kill’ signals from another device to the lost radio
permanently disabling all its functions. Such a ‘killed’ radio, if recovered at
a later time, can only be re-activated after re-programming its internal
The Stun-Kill-Revive functions provide a safety feature to
prevent its unauthorized use.
The word ‘companding’ is actually the combination or
blending of the two words – ‘compressing’ and ‘expanding’.
This two-way radio feature is used when the device itself
has a smaller dynamic range capacity and is required to transmit a large
dynamic range. In this technique, the sound waves before transmission are
compressed and then transmitted. Thus this allows a large bandwidth
transmission over a narrow range device.
At the receiver’s end the sound waves are expanded enabling
a full sounding signal. The Radios have a compandor built in to facilitate this
function. Both radios must have the same compandor circuitry for this feature
to work between two radios.
Companding also has other benefits like noise reduction
which improves the sound clarity and reduces the static hissing sound between
two transmitted words. Crosstalk levels at the receiver are eliminated and
there is an overall enhancement in the transmission quality.
The International Telecommunication
Union divided the world into three regions and the U.S., Canada, and Mexico
falls in ITU Region 2. In ITU Region 2 the 900 MHz frequency range allocated to
amateur radios ranges from 902 MHz to 928 MHz. The ITU also defines 900 MHz to
be in the industrial, scientific and medical radio bands (ISM Band). Two-way
radios, cordless phones and wireless intercoms designed for ITU Region 2 can be
used in North America, Australia, and Israel (Australia and Israel adopted the
When these products first came to
market they communicated using analog technology. One problem with analog
900MHz products is that they allowed other people to hear your conversations if
they had a device that is using the same frequency. Now most 900MHz products
use digital spread spectrum which divides digital transmission across a range
of frequencies so other devices can’t eavesdrop on your conversations. Spread
spectrum also enables multiple channels of communication at the same time with
the same network of intercoms (see section on Spread Spectrum for more
The 900 MHz frequency range has
been in use since 1985 when the Federal Communications Commission allocated the
frequency range to unlicensed devices. The Federal Communications Commission
allocated this frequency range on a secondary basis to the amateur radio
service which means that the amateur radio users could use the frequency range
as long as they were willing to accept interference from the primary users and
did not cause any interference in the communications of the primary users.
The 900 MHz frequency range is
usually used for local and short distance communications in comparison to bands
that are lower in frequency. However two-way radios with higher antennas and
better adjustable gain features have shown that the 900 MHz frequency range can
prove to be very useful even for long-range communications.
One advantage of using two-way radios
operating on 900 MHz is that both businesses and individuals can operate the
communications device on this frequency range without having to obtain a
license from FCC.
Frequency hopping means the radio hops from one frequency to
another many times a second. This is actually the same as thing as the spread
spectrum feature above. FHHS is a feature of digital two-way and radios having
it continuously switching their frequencies. Radios in a group are programmed to
hop frequencies together so they can talk to each other.
The benefit of frequency hopping is that users can make more
secure and private calls. Conversations cannot be overheard or intercepted by
other persons using other types of radios or any type of commercially available
Besides offering privacy, another great advantage of this
feature is that they require no FCC license (See Spread Spectrum below for more
Spread spectrum works by
“multiplexing” multiple signals by sending them along different frequencies
within the allotted frequency range for a wireless intercom. Or in other words
it splits the spectrum into tiny slices of time.
Hollywood actress Hedy Lamarr and
musician George Antheil filed for a patent on a spread spectrum communications
system in 1942, though real-world deployment occurred later. A spread spectrum
system inverts the static model of transmitting with high power on a narrow
Using low power and spreading the
signal across a range of frequencies, it’s possible to carry more transmissions
simultaneously. The basic notion is that if the transmission is broken into
pieces, each of which is tagged with a code, a receiver that knows the code can
reconstruct the message. The wider the spreading, the more space there is in
between the coded packets to send other signals at the same time (see Figure
Taking spread spectrum to its
logical conclusion, if the signal is spread wide enough, the power density can
be so low that the signal becomes effectively invisible to other systems in the
Radio frequencies are never totally
empty of noise. Radiation-emitting devices such as hair dryers and microwave
ovens, as well as cosmic background radiation, create a “noise floor” that all
systems must contend with. Static systems do so by using high-enough power that
it’s easy to distinguish the high-power signal from the low-level noise.
With enough smarts, a spread
spectrum system can transmit and receive very faint signals without ever raising
above the noise-floor threshold.
For a wireless intercom, spread
spectrum has several benefits. One is that it uses lower power so battery life
is extended. Two is that it eliminates the noise that wireless intercoms with
other technologies would experience. And three is that it makes it much more
difficult for other devices to hear a conversation since the conversation is
broken into tiny fragments over a wide range of frequencies.
General Mobile Radio Service (GMRS) shares the frequency
band of the Family Radio Service (FRS), between 462 to 467 MHz. GMRS offers 23
channels within this frequency band, but 7 of them are shared with FRS.
GMRS channel usage requires an FCC license and fee and only
people above 18 can apply for a license.
Devices marketed as "FRS/GMRS" or
"dual-service devices" are available from many manufacturers and many
retail or discount stores. If you operate a device that has been approved
exclusively under the rules that apply to FRS, you are not required to have a
license. FRS devices have a maximum power of ½ watt (500 milli-watt) effective
radiated power and integral (non-detachable) antennas. If you operate a device
under the rules that apply to GMRS, you must have a GMRS license. GMRS devices
generally transmit at higher power levels (1 to 5 watts is typical) and may
have detachable antennas.
Since there are so many of these radios sold in discount
stores, the frequencies are often very crowded.
Vibrate alert is used on radios to notify a user of an
incoming call in a noisy environment. It can also be used when the user wishes
to receive a discreet notification about any incoming call. The vibration is
often produced by a small electric motor that is connected to an eccentric or
unbalanced weight to produce the vibration that alerts the user.
Adjustable gain enables radio users to adjust the
sensitivity of the radio’s microphone for the voice activation (VOX) hands-free
feature. Turning the microphone sensitivity down minimizes the possibility of
accidental transmission due to background noises. The adjustable gain feature
can also be used to enhance the ability of the VOX feature to pick up quiet
Most commercial grade radios have an audio accessory
connector that is essentially a port that allows the user to connect an
external device to the two-way radio. The actual devices supported depend on
the model of the communications device.
Some of the most popular external devices connected are
speakers and microphones. Most microphones available can be connected to almost
any two-way radio model because they have a universal 3.5mm standard jack. You
will often see radios that have two jacks, one input for a microphone and one
output for a speaker. The microphone jack may be a 2.5mm while the speaker is
Some radios have a method of attaching the microphone cable
with a screw so it doesn’t easily pull out when the radio is dropped, and so
water and dust do not penetrate the opening. See Audio Accessories section
above for more detail.
The cloning capable feature enables an already programmed
radio to easily load its configuration to a different radio. Whenever new
radios are being added, this makes programming quick and easy.
This feature is often built into multi-unit charging
stations, or it may just use a simple interface cable. The interface cable
connects the radios, and using different program settings, the configuration of
one radio is loaded onto another.
The channel announcement feature enables a user to change
the radio’s channel without having to look at the channel knob. Therefore, the
channel announcement feature is extremely handy during hands-free operation.
This feature audibly voices the number of the channel the radio is currently
tuned to. In many radios the channel announcement feature is provided to the
user in numerous languages. You can usually switch the feature off in the
programming settings, or assign a button that turns it off and on.
Two-way radios that support weather alerts by NOAA (National
Oceanic and Atmospheric Administration) can automatically alert the user
whenever a weather alert is being broadcasted.
The NOAA Weather Radio All Hazards is a radio station
network that broadcasts weather information on a continuous basis after
receiving direct information from the National Weather Service office. The
broadcasts by the NOAA include weather watches and warnings, and emergencies
such as natural disasters, environmental emergencies, national security and
The NOAA National Weather Service is a public service and
since mid-2009 has been using over 1000 transmitters which has been providing
weather alert service to 95% of the population of the United States. The
broadcasting service is available in all 50 states of the country as well as in
the adjacent coastal waters, US Virgin Islands, Puerto Rico, Guam, Saipan and
Only VHF two-way radios are capable of receiving NOAA
transmissions since the signals are in the VHF frequency range.
Some two-way radios in the VHF band allow you to receive
weather broadcasts from the NOAA Weather Radio service if you are in a
broadcast area. With this feature you’ll know instantly of approaching bad
weather so you can alert others. See above for more detail.
A two-way radio contacts list is a list of individuals or
groups the radio can call. The user scrolls to a particular contact name and then
initiates a direct call to that contact.
The contacts list is normally entered into the radio using a
programming kit on a PC. It can then be cloned to other radios. The list
usually consists of details such as the name of the contact as well as the frequency
and any associated codes on which the individual or group can be contacted.
Many two-way radios also provide speed dialing capability
along with the contacts list feature. Using it the user can assign speed
dialing to certain contacts. Depending on the features of the radio, the user
can also categorize contacts so they can list certain contacts in the emergency
contacts list and other contacts in the regular contacts list. The user can
also change the display of the contacts list according to different details
such as level of importance, category, first name, last name and channel
The out-of-range alert feature lets users know when two
radios having this feature are within range. With this feature enabled your
radio automatically sends a code to other radios in your group at fixed
intervals. If that code is received, the receiving radio sends a confirmation
code back to acknowledge that it was received. If the sending radio does not
receive a confirmation code, then the radio will sound the out-of-range alert.
In short, if you travel beyond the working range of your
group, then it automatically alerts you. Thus the out-of-range alert feature in
two-way radios is extremely helpful in keeping a group in touch.
Most business-class two-way radios have an available
software application and cable used to program the radio from a personal
computer. This software application makes it more manageable to adjust the
radio settings or alter user selectable frequencies. PC-compatible software
enables the user to benefit from the full functionality of a computer
(including the keyboard and the mouse) to configure a two-way radio settings,
along with storing relevant and required data with ease.
Programmable buttons are physical buttons on a two way radio
that can easily be programmed with the radio’s available features. The number
of buttons available depends on the model and brand. A single programmable
button may accommodate more than one feature, thereby helping the user use more
Users can choose their settings from the list of
programmable features, depending on how frequent they need them. Besides the
fixed programmable features, some models also include customizable features.
Assigning features to a programmable buttons is usually done
via a PC programming tool.
Text messaging is one of the key features of a normal
cellular phone, however now it can also be found in some digital two way
radios. Just like a mobile phones, text messaging in two way radios, enables
the user to send and receive text messages to individuals or other people in a
Using the two way radio’s keypad, a user can send short text
messages to an individual or to an entire group. A user can write a text
message or select from the list of pre-programmed messages (as applicable) and
send it to a group or select the recipient from the contacts of their radio
contact list. Most radios that support this feature have a big backlit
alpha-numeric text display that enables the user to read the text messages even
in the dark.
A repeater capable two-way radio is one that is capable of
transmitting and receiving on separate frequencies for a single channel. This
permits a two way radio to communicate through a repeater, which strengthens
the radio signal and considerably increases its range. Repeaters receive a
signal on one frequency (RX), and then re-transmit this signal on another frequency
(TX) with a greater strength (see Repeater section for more detail).
There’s a fine line between a two-way radio and an intercom
system. In fact, with some product lines they work together; a base station
intercom communicates with a two-way radio.
Often when a business is looking for a commercial intercom
system, what they really need is a telephone system along with an external
paging system. The telephone system allows employees to either call specific
areas of the building, or with an external paging amplifier and speakers, they
can page the entire building. A door phone can be added to the telephone system
to enable visitors to an external door of the building to press a button to
call someone inside, and that inside person could press a button to unlock the
However, there are times where a telephone system is not
what is needed. Telephone systems are expensive and the labor required to run
the wires throughout the building is just as expensive.
If all that is wanted is the door phone application, then
you can get an intercom system that has a single outdoor monitor along with a
desktop or wall mounted indoor station. Then there is only one wire to run
between the door and the inside station. Or you can also choose a wireless
intercom for this application.
Sometimes there are just a few areas of the business where
some form of communication is needed and there is no desire to run wires to
them. That’s where a wireless commercial intercom is needed.
One problem with a wireless intercom in many commercial
intercom applications is that the environment is more challenging for the
wireless equipment. In manufacturing companies there is a lot of equipment that
may produce interference. The building construction often consists of metal
framed walls and more electrical wiring to handle office equipment. Many
commercial buildings are made of concrete walls and floors. These conditions
will greatly reduce the range of a wireless intercom.
So when you look for wireless commercial intercom systems
you want to make sure a system has a much longer range than you actually need.
The longer range the intercom system has, the more power it has to overcome the
obstacles in a commercial environment.
These next sections review some of your options for a
wireless intercom system.
wireless intercom system is not so much of a system from one manufacturer as it
is a compilation of wireless intercoms and two-way radios. This “system” is
based on compatible products in the MURS radio frequency. As talked about
above, MURS stands for Multi-Use Radio Service and is a two-way radio service
consisting of five frequencies in the VHF (Very High Frequency) spectrum. Unlike
most frequencies in the VHF range, MURS does not require an FCC license to
Even though there are only 5 channels, each channel can
choose between one of 38 “quiet codes” or sub-channels to keep you from hearing
conversations of other users on that channel. You will only hear conversations
from radios set to the same channel and quiet code as your radio. In most areas
the MURS frequencies are very lightly used so you won’t find a lot of
competition for the airwaves.
The biggest benefit of
MURS intercoms is
the range they offer. Some manufacturers claim a range of four miles. Of course
this range is a line of sight with no obstructions between intercoms. Range can
even be increased with these intercoms by adding an external high-gain antenna
on top of your business, or even a car if you use a unit there.
What’s nice about MURS is that you can get handheld two-way
radios, commercial-duty base station and outdoor intercoms/callboxes, and even
motion detectors that transmit a verbal alert message to other MURS devices.
For business, industrial, or commercial applications a MURS system excels since
it can overcome a lot of interference and obstacles these applications present.
If you need a wireless PA (public address) system, there is
a wireless PA device that works with all the MURS radios. For retail business
that service customers directly, there is even a wireless MURS device that
enables customers to press a button and call for assistance via a transmitted
Since any manufacturer can create a MURS wireless device,
choosing a MURS system keeps you from being locked in to whatever products a
particular manufacturer chooses to offer.
When you need a
way for clients, students, employees, or anyone else to communicate with you
from distant areas of your campus or property, a
or call box is one way to do it. A call box is a box made of metal
or fiberglass that contains electronic circuitry that enables someone to press
a button or pick up a handset and call a central location for assistance. Some
callboxes also allow calling a portable radio so that assistance can be mobile.
There are two main types of callbox units available, wired
and wireless. A wired callbox involves running a cable to it from the central
location. This section is about the other kind, the wireless units.
The benefit of a wireless callbox is that you save money by
not having to do trenching and running expensive cable to the unit. You also
don’t have to pay any air-time or telephone service fees with these wireless
systems. As mentioned, another benefit is that since the unit is wireless,
people monitoring the units can carry handheld 2-way radios that communicate
with the callbox. That allows your monitoring people to be mobile.
The range of these units is several miles, which can be
extended by adding an external antenna. Some units can use radio repeaters to
extend this range even more.
If you have existing two-way business radios, you’ll want a
system that can integrate with them. Some callboxes can be programmed to be
compatible with virtually any brand of VHF or UHF business band radio.
You can get
call boxes that require an FCC license, or you can get units that are certified
for use on special FCC License-Free MURS Business Frequencies.
One problem you may have in placing a call box is the lack
of available power. You’ll want to choose a system that lets you use battery or
AC power. You can also get units that have optional solar power so that they
can run for several days on a single day of sunshine.
If you need to remotely control gates, magnetic door locks,
or barrier arms from your portable 2-way radio or desktop base station
intercom, then select a unit that has this capability. With this ability you
can let someone in a gate or door when they call you. There are units that also
let you turn on a strobe light at the callbox location to help draw attention
Another useful feature is the ability for call boxes to
store a voice message that is played when someone presses its button. This
could be a message that gives the caller specific instructions on what to do. These
units can also send a second and different voice message alert to the
monitoring central location or portable radios. This message could give the
callboxes location or it could be an emergency message of some type.
If you have several callboxes in use and you need to know
the location of the unit calling in, then you can get a call box that transmits
a unique numeric identifier to a radio that has the ability to decode this
identifier. This is like having a telephone with Caller ID capability.
By adding a
motion detector or some other detection device, you can be alerted when that
detection device is activated. Some callboxes will send either a tone alert or
a custom voice alert when the detection sensor status changes. If this voice
message is not immediately answered, the alert message is resent multiple
If you are running your system on battery power, you need a
unit that has battery conservation mode. In this mode, only the absolute
necessities for operation are powered, and the unit cannot accept calls to it;
it can only make calls. You can attach an external sensor to automatically put
the unit into full power mode when someone is detected near the box. This will
allow you to make a call to it.
Other useful features:
- If you want to listen to what’s happening around the call
box, then you’ll need a unit that can be paged so you can use the callbox
microphone to monitor the sound around it.
- A low battery alert or external power fail tone is sent to
the monitoring portable radio or base intercom.
- A paging feature allows selective calling of individual
boxes or a group of callboxes simultaneously.
- The busy channel feature prevents someone from
transmitting if someone else is using the radio channel.
- Wireless callboxes have fast installation since no wiring
- Entry keypad with built-in relay lets people enter a code
at the call box to open a gate or door. Remote opening of the gate by
monitoring personnel can still happen also.
These callboxes are being used for applications like parking
lots, college campuses, airports, hospitals, construction sites, manufacturing
facilities, resorts, hotels, farms, warehouses, delivery docks, campgrounds,
gated facilities, or anywhere people may need assistance. So by using call
boxes, you can put clear wireless voice communication anywhere you need it,
quickly, without expensive trenching and monthly air-time fees.
Sometimes there will be a
need for two-way communications, but a handheld two way radio is not the right
solution. The application may need a radio that sits on a table top or is
mounted on a wall. That's where a wireless call box or a base station intercom
that communicates with handheld two-way radios is needed.
A base station intercom is simply a two way radio that is in
a form that sits permanently on a desk or mounts on a wall. It has much of the
same functionality as a handheld two-way radio, but it is not portable. This
can be a good thing if a user cannot carry a radio for some reason, you constantly
have radios go missing, or if the person needing the radio is always in the
same location. You can simply mount or place these base stations wherever you
A wireless call box is like a base station intercom but it
is only wall mounted and usually more durable since it is vandal and
weatherproof. The callbox is a box made of metal or fiberglass that contains
electronic circuitry that enables someone to press a button and call for
assistance from someone on a two-way radio, base station intercom, or even
The range of these units is several miles, which can be
extended by adding an external antenna. Some units can use radio repeaters to
extend this range even more.
If you have existing two-way business radios, you’ll want a
system that can integrate with them. Some callboxes can be programmed to be
compatible with virtually any brand of VHF or UHF business band radio.
One problem you may have in placing a call box is the lack
of available power. In that case you’ll want to choose a system that lets you
use either battery or AC power. You can also get units that have optional solar
power so that they can run for several days on a single day of sunshine.
If you need to remotely control door locks or turn on lights
from your portable 2-way radio or desktop base station intercom, then select a
unit that has a built-in remote control relay. With this ability you can let
someone in a gate or door when they call you. There are units that also let you
turn on a strobe light at the callbox location to help draw attention to it.
When installing a wireless PA system, the single biggest
expense is usually the wiring. It’s not the cost of the wire, but rather the
installation cost. As in the diagram below, there is often concrete or asphalt
between locations where the public address system is to be installed.
Trenching through parking lots is both expensive and messy.
The expense doesn't stop once you get inside the building and you have to start
running wires through walls too.
Going with a wireless PA system instead can save you
money. The PA system consists of a receiver unit with antenna that receives
transmissions, amplifies them, and then sends them to an attached PA horn
speaker. Up to two speakers can be attached to a single receiver. As shown in
the diagram below, each zone can be set to different volume levels depending on
One benefit of a wireless PA system over a wired system is
that you can use handheld two-way radios to make pages. So no matter where you
are, you can page someone or make announcements. Even if you are up to two
miles away! The transmitter can be in the form of a portable 2-way radio,
mobile vehicle radio, or base station intercom
One more benefit is that VHF versions of these units can
also be programmed to receive transmissions from NOAA Weather Radio so
employees will know instantly when bad weather is approaching.
Someone who wants to make a page to the wireless PA system
just has to set the transmitter to the same channel as the wireless PA and then
press the push-to-talk button on the transmitter.
The system has a range of up to a couple of miles and the
range can even be extended by adding an external antenna to the Wireless PA,
the transmitter, or both. These units are available in both UHF and VHF
frequencies and can be programmed to work with your existing radios.
The wireless PA does need a 110 volt power source; however
there is a rechargeable battery pack that will power the unit for up to 10
hours. There is also a solar power package to operate the unit on solar power.
This long range wireless PA system has applications for
schools, hotels, factories, office buildings, hospitals, airports, marinas,
country clubs, warehouses, lumber yards, salvage yards, boat yards, rental
yards, parking lots, construction sites, amusement parks, golf courses, special
events, sporting events, and lots of other uses.
Some wireless callboxes can use an attached outdoor motion
sensor, and when it detects motion sends an alert message to an inside
A Callbox with Gate Relay has the ability to send a warning
tone when a change in a Sensor Input is detected. The Sensor Input will respond
to an OPEN or CLOSED switch. So you could add a motion detector device that
triggers this sensor input, which would tell you that someone is near the
Callbox. Since the Callbox does not provide power for the motion sensor you
would need to add your own power supply (typically ~+12vDC). You can use any
type of security system motion detector as long as it provides relay contact
closure or opening.
If you want to monitor the sound around the callbox you’ll
need a two-way radio or base-station intercom that has the 2-tone encode feature.
This allows you to send a signal to the Callbox to turn on its
microphone/speaker so you can “Listen In” to what’s happening around the
Callbox for a predetermined time. The microphone will be activated and you will
not be able to transmit to the unit during this time (5-30 seconds). After that
you can transmit your voice to the Callbox if you want to speak to whoever set
off your motion detector.
You can also send a signal to the Callbox to activate a
switch output, which is a simple 1-Amp relay contact closure that can be used
to OPEN and CLOSE a gate, turn on a video camera, switch on a light, sound an
alarm or any other application where remote control of an ON/OFF switch is
required. The Callbox can be programmed to alternately OPEN and CLOSE the
switch using a single 2-tone code, or can be programmed for separate OPEN and
CLOSE 2-tone codes.
Since the Virginia Tech tragedy, colleges in particular have
been looking for emergency alert systems to increase the safety of their
students. They need a way to instantly notify students of an impending danger.
Installing a wired notification system could cost thousands
of dollars and require trenching that tears up the campus and cutting holes in
walls of the buildings.
There are also cell phone notification systems where all
students are called on their cell phones. These work well as long as the cell
phone is turned on, the battery isn’t dead from too much usage, and it is not
in use during the time of the emergency. Also, professors usually require their
students to turn off cell phones while in class and for large populations it
can take a long time to call that many cell phones.
There are various two-way radio products that can be put
together as an emergency mass notification system. These solutions are wireless
which reduces the expense of installation and it eliminates the mess of
trenching and cutting holes in walls.
The MURS Wireless PA System can quickly and easily be placed
around select locations of the campus. It consists of an emergency alert radio
receiver that allows you to use a base station intercom or mobile two-way radio
to deliver voice messages directly to an attached PA speaker from up to 2 miles
You can also enable the MURS Wireless PA to receive local
NOAA weather radio emergency broadcasts from the National Weather Service and
play them over the loudspeaker. This will keep everyone aware of severe weather
approaching. This feature requires setting the unit to your local weather alert
If you have an application that doesn’t require a loud
volume, the MURS Commercial Intercom may work for you. It has the capability of
adding an external speaker that can be used to increase the volume of this base
station intercom, especially if you add an amplified speaker. This intercom can
be programmed for only one channel so students can’t change it. Not only can
students hear emergency messages, they can use it to report dangerous
situations. Or another option is to install the intercom above the ceiling and
just run a wire to a speaker.
You can also place the MURS Callbox XT Outdoor Intercom in
strategic locations so that students or staff can alert campus security staff
of danger that they can then report over the emergency alert system.
If you want to transmit a prerecorded message, a transmitter
device with a panic button is available. One push of a button will send the
notice to everyone.
All these products work on the unlicensed MURS radio
frequency, but they can also be programmed to work with any existing UHF or VHF
radios you may have.
Using these products enables you to quickly set up a college
emergency alert system faster than any other solution.
Golf courses who want to increase revenues from their
clubhouse restaurant are using a wireless ordering system to help them out.
They simply place the MURS Callbox XT Outdoor Intercom on their 9th tee along
with their menu and golfers can then call in their orders.
In the clubhouse, employees answer calls with the MURS
Commercial Intercom base station, or the MURS 110 Commercial Handheld Two-Way
Radio. We recommend you use both devices because employees will not always be
near the base station and you don’t want to miss calls from anyone. If you are
using existing two-way radios on the golf course, it is recommended you do not
use those for this system since you don’t want to confuse normal golf course
business with the restaurant business.
Since the system is totally wireless, there is no expensive
trenching and installation. This system uses the MURS unlicensed frequency so
no FCC license is required.
Not only does the wireless ordering system increase sales,
but it also speeds up play on the last nine holes since golfers want to get to
their food. Everyone wins with this system. The golfers are happy because they
don’t have to wait for their food, and you’re happy because your profits are
If you've ever walked around a store bewildered searching
for something, you know how frustrating it can be when you can't find store
personnel to ask for help. It never seems like there's someone there when you
How nice it would be to press a button, sort of like the
"Easy" button you see in Staples™ office products commercials, and
someone comes to your assistance. Well, with the MURS Indoor Customer Service
Callbox customers can do exactly that.
The MURS Customer Service Callbox provides a fast and easy
wireless method for customers to summon a sales associate to a specific
department or store location. When a customer presses the button on the
Callbox, it transmits user-recordable voice messages to two-way radios,
wireless intercoms, or a wireless PA system. The Callbox enhances customer service
and promotes productivity of sales associates, which increases store sales.
This Callbox solves one of the most costly problems retail
store owners have. That is the loss of customers who gets frustrated when they
can't find store personnel to ask questions. Frustrated customers generally
leave without buying.
A recent National Retail Federation survey found “…in the
previous six (6) months 62% of [all] respondents indicated…walking out of a
store without making a planned purchase.” Why? “…because they could not find a
sales clerk to help.” The MURS Customer Callbox Service solves this costly
To further enhance staff efficiency, when an employee
arrives to help the customer, a hidden reset button is pushed on the Callbox to
activate an "All Clear" voice message to other personnel – permitting
them to assist other customers, or tend to other duties.
The Callbox is completely wireless, and battery powered,
which makes it easy to install virtually anywhere without costly remodeling.
There is no need for any external power, special wiring,
expensive remodeling, airtime charges, or dedicated phone lines. Plus there’s
no disruption to operations since the Callbox is completely wireless and
battery operated. It can be installed anywhere in literally minutes. What’s
more it can be relocated as needed in a flash.
Use the MURS Indoor Customer Service Callbox…
- Cutting stations
- Locked cabinet displays
- Unstaffed and part-time counters or registers
- Question-intensive merchandise areas
- Outdoor departments…Lumber, Nursery, Patio
- Hard to see areas of the store
- Heavy or high merchandise areas
This Callbox is field programmable to work with almost any
VHF band two-way radio. Also, if you have UHF two-way radios in your business,
call us and we can get you a model that works with the UHF and even the GMRS
band of frequencies. The Callbox is compatible with virtually any other brand
of two-way radio, including Motorola and Kenwood.
Voice messages are recorded using a simple dial pulse
telephone (you supply the telephone). You can also select the number of times
and how often the Callbox will transmit the voice alert.
With this callbox, you never have to lose another customer
When a tall
building is being built, a construction elevator intercom system is often
needed so workers on individual floors can call the car operator to request a
ride on the elevator. The environment these intercoms have to operate in is
often harsh and power is not always available. A wired intercom system is
usually not an option due to the complexities of running the cable. So the
desire is for a wireless system, but with all the concrete and steel in the
building, not just any wireless system will work.
A wireless call box is the device that works well for
construction elevators. The call box can communicate with other call boxes, base
station intercoms, or hand-held two way radios. These callboxes are placed on
the individual floors and usually the lift operator has either a base station
wireless intercom or a handheld radio depending on whether AC power is
available in the car. Alternatively, another callbox can be used in the
elevator, but it will need to be AC powered since it must remain on all the
time so the floors can contact the lift operator. The callboxes on the floors
can be battery powered since they can turn off after each use.
These callboxes are built for outdoor use so they are tough
enough to survive in a construction environment. They are available in both UHF
or VHF frequencies so they can be used with existing business band radios. The
VHF model also has five unlicensed frequencies named MURS, which is short for
Multi-Use Radio System. MURS does not require an FCC license to operate.
Another option is the .the MURS Indoor Customer Service
Callbox. This Callbox is normally used in stores so a customer can call for
assistance. When its button is pushed, it sends out a prerecorded message to a
handheld two-way radio. You can program the recorded message yourself. So each
floor would have a message something like: "Floor 3".
When someone presses the button, a light on the unit lights
to indicate the message has been sent. The elevator operator then goes to that
floor and hits a reset button on the bottom of the unit to turn the light off.
These Callboxes are battery powered and the batteries last
up to a year so this can be the perfect solution to this problem.
The day of the actual event for an event coordinator is a
busy day and communication is of the utmost importance to pull the event off
successfully. That's where a good communication system can help.
If the event is in a large venue then handheld two-way
radios are required. Usually there is a "command central" or a base
office where the coordination is orchestrated. A base station intercom such as
the MURS Multi-Mile Base Intercom is a good choice for communicating with the
two-way radios. The base station sits on top of a desk or table.
If radio communications need to remain silenced, then the
two-way radios can be equipped with headsets. A high-quality two-way radio like
the MURS 110 Two-Way Radio fits this need nicely because it has available
headset options. It is also a very durable radio that will withstand the rigors
of many events.
Many educational facilities are improving their school
parking lot safety by placing a wireless emergency call box in the parking lot
that communicates with wireless base station intercoms or hand held two-way
radios. These call boxes are placed at strategic points around the campus
parking lots and they enable a student to call for assistance.
A wireless base station intercom is placed in a security
guard station, plus security guards are given handheld two-way radios so they
can still receive calls while they are roaming the campus.
These callboxes add an extra level of security in the event
a student does not have a cell phone or their cell phone battery is dead.
A construction jobsite two-way radio is used for
communication between project managers and workers on the jobsite.
Usually hand-held portable radios fit this need nicely.
Unfortunately, with many handheld two-way radios there are so many people on
the frequency they use, you may get interference from users from miles around.
Since they have such a long range, you can pick up conversations from
Not too long ago the FCC set aside an unlicensed radio
spectrum called the MURS service. MURS stands for Multi-Use Radio Service and is
in the VHF (Very High Frequency) 150 MHz radio spectrum. MURS frequencies are
not at all crowded.
The good news about MURS two-way radios for use the jobsite
is that they have enough power to handle the largest construction sites, but
not so much power that they pick up conversations from 20 miles away. They also
have quiet codes that enable you to only pick up conversations from other
radios programmed with the same code.
Another good thing about MURS is that not only are their job
site two-way radios, but also base-station intercoms and callboxes that you can
place on the jobsite. You can place the base stations on desktops in the
project trailer and the callboxes at various locations where someone can make
calls without having to carry a two-way radio.
IntercomsOnline.com carries a complete line of MURs radios
and intercoms that help you ensure your jobsite two-way radio communication is
successful...which will help your building project be successful.
Two-way radios are an essential part of oil rig and oil
field operations. In fact, there are typically a number of job positions that
require 2-way radios due to the need for quick responses and real-time
coordination essential in this high-risk environment.
For offshore oil rigs, the Offshore Installation Manager
(OIM), who is the ultimate authority in the oil platform, is equipped with a
portable radio so he can be in constant communication with the rest of the crew
who relies on his experience and expertise to make critical decisions on
operational matters. A 2-way radio provides the quickest communication available
in situations where seconds can make the difference.
Other than the OIM, there are other personnel that need to
be equipped with a 2-way such as the Shooter, sometimes called Blaster, who is
responsible for ensuring safe and efficient use of explosives in an oil field.
An Operations Team Leader (OTL) uses a 2-way radio too to keep in touch with
logistics personnel such as helicopter pilots (for offshore oil platforms) and
crane operators when coordinating loading and unloading of cargo or even personnel.
Being an OTL also means being responsible for the entire crew. He calls the
shots on the field and needs to be constantly in touch with the OIM via radio.
Given the harsh environment of oil rigs and oil fields, the
2-way radios used need to be more durable than regular radios. Water is a
constant in oil rigs and oil fields either from rain or wet salty ocean air.
Choosing a radio that is either submersible or one that meets military
specification standards is critical.
A campsite needed a way to get notices out to all their
campers, but they didn't want to run wires to PA speakers all over the
campground. The cost would have been prohibitive.
With the MURS Wireless PA System they didn't have to since
it receives its pages via a wireless signal. They can send pages using a base
station intercom in the main office, or through portable two-way radios when
they are roaming around the grounds.
Another way they can leverage the two-way radios it to use
them to greet arriving guests. They may not have the staff needed to handle
everything that needs to be done so managers find themselves handling tasks all
over the campground while their guests are waiting for someone to check them
in. The solution to this problem is to have a way for visitors to press a
button to contact them no matter where they are on the property.
There are a couple of ways to do this. If there is good cell
phone coverage over your property and a phone line in the office, then they
could install a Door Intercom Controller with Call Forwarding that that enables
guests to press a button on a door intercom, and it dials the manager’s cell
phone. He or she could even press a button on their cell phone to unlock the
office door to let them in. There is even a complete cell phone solution using
the RoveTec Infinite-Range Wireless Cellular Network Intercom, which uses cell
phone service to dial out.
If there isn’t good cell phone coverage and management is
willing to carry a two-way radio, guests can push a button on a wireless call
box like the MURS Basic Commercial Callbox. It sends a call tone after which
the manager can hear guests talk. They can then respond back to let guests know
they are on the way.
If the manager needs to unlock the office or gate so guests
can get in, then the MURS Callbox XT Outdoor Intercom with Gate Relay would
enable them to do that when used with the right radio. These devices can work
at distances of up to a mile or more using external antennas mounted up higher.
With either of these two devices, a campground guest
intercom system provides excellent customer service to arriving guests.
With concern about crime, vandalism, and terrorism
continuing to increase, the need for security increases, and the place most
businesses and residences start is with installing a perimeter security system
such as fence with a gate. When a gate is installed, a wireless intercom
becomes an essential part of the system so visitors can still get in.
A wireless intercom at the gate must be water resistant, but
it should also be vandal resistant as well. It will be exposed to the elements
and to people who may want to damage it. Therefore the chosen intercom must be
If wires cannot be installed in the ground, then a wireless
intercom is needed. The range these devices can transmit varies widely, but you
can get intercoms that transmit as much as a mile or more.
A wireless callbox such as the RoveTec MURS Multi-Mile
Long-Range Wireless Outdoor Intercom can communicate at distances up to a
couple of miles and it provides remote opening of the gate. It communicates
with two-way radios and base station intercoms.
A two-way radio repeater takes weak and low-performing
signals and retransmits them at a higher power so they can cover longer
distances, ranges, and terrains without degradation. Repeaters eliminate
unwanted noise and interference, helping to clarify messages as they are
strengthened and re-transmitted. When properly installed, radio repeaters
provide reliable communication signals from one radio to another, almost
completely eliminating dead zones.
By definition, a repeater is both a radio
receiver and a radio transmitter, a device that receives an analog or
digital signal and amplifies and transmits it further than it would otherwise
be able to go. Repeaters are commonly used by emergency responders,
commercial organizations and amateur radio operators (know as HAM radio
operators) to extend frequency ranges from one receiver to another. The most
basic repeater consists of a receiver on one frequency and a transmitter on
another frequency, usually in the same radio band (i.e. UHF or VHF), as well as
one or more antennas. They may also require amplifiers, isolators and other
Military communication units have been using radio repeaters
for many years to allow command posts to transmit both encrypted voice and data
signals across hundreds of miles, while allowing for a forward moving regime.
It was this type of technology that inspired the radio repeaters on the market
today, which are far smaller, more durable and less expensive.
Military radio repeaters require vehicles to haul bulky and
heavy equipment and provide a heavy-duty power source. They involve the
installation of very tall antennas constructed by entire communication teams.
Using a 50-ft. antenna, military radios can carry a signal for a maximum of 35
miles. At least a dozen repeater sites would be required to carry a message 500
Modern radio repeaters, on the contrary, are compact, user
friendly, and easy to install. Many of them are smaller than a briefcase,
weighing just a couple of pounds. Tough-to-cover areas are no longer a problem
with a radio repeater because range and coverage limitations are eliminated.
Some repeaters promise coverage for a hundred miles or more with the proper
There are different types of radio repeaters, each designed
for specific uses and situations. Repeaters strengthen and sustain both UHF
(Ultra High Frequency) and VHF (Very High Frequency) signals, especially in
rugged terrain and over water. Most repeaters available for businesses today
use UHF frequencies.
A repeater uses two frequencies, a transmit frequency and a
receive frequency. It receives signals on one frequency and re-broadcasts them
on another frequency. For a two-way radio to work with a repeater, it requires
a radio that enables the programming of separate transmit and receive
frequencies that match the repeater.
Low-power repeaters are used for
onsite communications, with antennas placed at a low level. These are generally
used for areas as large as a small town or for a campus or building. These
systems may only have 2 to 5 watts of transmitting power.
High-power repeaters are placed atop tall towers or hilltops
to maximize coverage areas. These systems allow users with low-powered, two-way
radios to communicate with each other across many miles. These systems
may contain as much as 100 watts of transmitting power.
In a digital communication system, a repeater takes a
transmitted regenerates it and sends it along to the next receiver station. A
series of repeater sites make the extension of a signal over an incredibly long
distance a possibility. Digital repeaters are able to eliminate the unwanted
signal, a digital signal, even if it is faint or unclear, can be completely
restored. Analog signals, however, are strengthened with amplifiers, which,
unfortunately, often amplify noise as well as the audio information.
In communications systems, a repeater consists of a radio
receiver, a transmitter, an amplifier, one or two antennas, and an isolator.
The transmitter produces a signal on a different frequency than the received
signal. This is called a offset, which is required to prevent the transmitted
signal from disabling the receiver.
For more complex installations, an isolator in line with the
antenna cable provides additional protection. An isolator is a one-way
band-pass filter that reduces the ease of signals from nearby transmitters
going up the antenna line and into the base station transmitter. This prevents
the unwanted mixing of signals inside the base station transmitter which can
generate interference. An isolator also reduces the transmission of undesired
signals. Isolator circuitry may be built right into the lower power repeaters.
A repeater, when strategically located on top of a high
building or a mountain, can greatly enhance the performance of a wireless
network by allowing communications over distances that would otherwise be
impossible to cover.
Some organizations now use all digital systems. Unlike
analog signals, digital signals need to be more frequently repeated. Because
digital signals scatter more quickly than analog signals, amplifiers are often
needed. While analog repeaters are spaced at about 18,000 meter intervals,
digital repeaters are usually placed in 3,000 to 6,000 meter intervals.
Installation of two-way radios
can range from somewhat complex to incredibly easy, depending on the
configuration. High-power repeaters usually require two antennas, one for
receiving and one for transmitting. Installation of this type of repeater is
complicated and not recommended for the average, untrained user. The typical
repeater for shorter distances, however, requires only one repeater antenna,
which transmits and receives to two-way radios, usually hand-held devices.
These are relatively simple.
In two antenna installations, placement of the antennas is
critical to prevent the receiving antenna from taking in energy from the
transmitting antenna. The antennas are placed at different heights to
minimize this interference.
To make installation easier, some repeaters have what's
called a built-in or add-on duplexer that allows the unit to transmit and
receive on the same antenna at the same time. Essentially, the duplexer
contains circuits that isolate the transmitter from the receiver. This way, the
transmitter’s radio frequency doesn't damage the receiver.
Regardless of the use of one or two antennas, a
high-performance antenna is usually positioned at the coverage area’s tallest
point with the repeater. When strategically located at the most elevated
point of a communication site, height greatly enhances the overall operation
and performance of a repeater’s signals. Antennas are preferably mounted with
line-of-sight to all repeaters or other two-way radio users.
Before installing a repeater, a site survey and radio
coverage test are vital to its proper performance. This type of testing and
level of planning becomes helpful as it saves time, money and resources.
Investing in these recommended practices on the front end can essentially eliminate
poor equipment performance and ineffective communication later, and possibly
when it matters most.
Conducting a radio coverage site survey and finding the
right installation location is one of the most important steps in setting up a
radio repeater. Positioning of the antenna is critical to the overall success
of the radio communication that is depending on the repeater. Finding a prime
spot is essential.
Choosing a place for a repeater should be relatively easy.
Line of sight is very important in radio communication. Trees, electrical
towers, hillsides and other dense structures or objects can impede signal
transmission. That's not to say you must have line of sight. Just
know that if you don't your range will be reduced.
Once a general area for the repeater has been identified,
several options should be considered as potential antenna locations. This
allows for revision to any plan negatively affected by unforeseen obstacles
that might ultimately hinder signal performance.
Keep these criteria in mind when selecting the site for your
- The antenna should be as centered as much as possible
within the coverage area so the strength of the signal is at the same
level as, and able to transmit to, all points within the configuration.
- If you must install the repeater inside of a building,
rather than on top of it, which is ideal, try to look for a height that is
also vertically centered on the area you wish to cover. This reduces the
distance the radio signal must travel by about half. If attempting to
cover a high rise building with 16 floors or more, go to a location half
way up –the seventh floor, for example.
- To ensure safety, be sure the repeater device and antenna
always maintain the minimum distance recommended by the manufacturer from
people and objects.
- If you are planning to permanently install a repeater, be
sure to reference environmental and electrical requirements to ensure your
repeater meets state and federal standards.
- If you are planning to use the repeater to cover a large
area with many buildings, it is highly recommended that you use a larger
antenna. Try to install the repeater antenna at the highest point to allow
as much line of sight as possible.
- Every site is different. Concrete walls, fire panels and
other construction elements can block the penetration of radio signals.
This is also true of other obstructions and these things should all be
considered when conducting the survey and subsequent installation.
- Gradually lower and raise the height of the antenna during
the site survey to see if coverage improves.
- Expect coverage to be somewhat enhanced when the repeater
is permanently installed.
Once a site has been decided upon, conducting an RF (radio
frequency) coverage test is the next logical step in the repeater installation
process. An RF coverage test eliminates the possibility of settling on a
poor installation location and identifies adverse environmental conditions that
might affect the repeater’s performance.
A coverage field test should be conducted at whatever site
is selected as a repeater location. The objective of the field test is to
replicate the quality and coverage of signals transmitted by the repeater from
a given location. This should be completed before any permanent installations
are implemented. It is always good to try several options to find the best
location for an antenna to ensure maximum performance of the repeated signal.
Following these quick and easy steps for a standard coverage
- Go to the planned repeater area with two people and pair
of fully-charged handheld two-way radios. Before the test, make sure the
radios are programmed exactly to the same specifications –bandwidths,
frequencies, codes, etc..
- If you’re planning to have an external antenna
installation, you should try to duplicate, as much as possible, the
antenna’s positioning to best replicate the antenna’s planned height.
Typically, the higher the antenna the better, but this is not always the
case. If needed, position a person on a ladder or raised element to more
accurately replicate the height you intend to mount the antenna. Remember,
you may have to try several heights and/or locations before finding the
one that works best.
- The antenna (not the repeater) will be in the center of
the desired coverage area. One person should take one radio and go to the
most likely antenna location. This person’s communication will represent
the type of coverage you can expect if the repeater antenna were installed
in that location. If coverage is inadequate, relocate to a different
location and repeat the process until the desired range and coverage are
- One person should remain at the repeater while the other
person walks around the area intended for radio coverage, covering the
perimeter when possible.
- Both parties should be continuously transmitting and
receiving while communicating across the signal. If the quality of
communication between the two-way radios is good, this means the repeater
transmissions will most likely reproduce a strong, quality signal.
- It is best to only change one variable at a time during
the coverage test. For example, adjust just the antenna height or only
location, then repeat the survey process and compare results.
Every communication configuration is different, and
therefore, no specific set of instructions applies when it comes to determining
where to locate an antenna for optimal coverage. In general, however, remember
that the antenna acts as a pivot point for all radio communication operating on
a given channel. The antenna must be at the area’s greatest vantage point,
which will reduce potential obstructions and enhance the distance a radio
signal can travel. This allows the signal to go from any place in the desired
coverage area to the antenna.
When evaluating sites where coverage is needed in multiple
buildings, external mounting of the antenna may be required. If you are
planning to use the repeater to cover such an area, a larger external antenna
mounted as high as possible is recommended. This is usually true when setting
up repeaters in office complexes, shopping centers and law enforcement
Before considering an external installation of any antenna,
a site survey should be conducted and then a coverage test. In this instance,
one person should be positioned inside a centrally located building in the
desired coverage area the highest possible elevation. The second person should
walk the site, communicating from inside every building and at all outside
areas where radio coverage is desired.
Always remember when handling radio equipment – safety is
paramount. Use caution when installing and operating two-way radio repeaters.
In many cases people are using cell phones in place of
two-way radios. While in applications where calls are infrequent, this may be
an acceptable solution. However, there are still advantages of using a two-way
radio. Here are several:
- When you want to call someone
on a cell phone at a minimum you have to press a speed dial button and
wait for the connection. Between the dialing and the time delay of the
person on the other end answering, thirty seconds can go by (if they
answer at all). With a two-way radio you simply press a button and start
talking. In emergency situations this speed could be critical.
- If you want to broadcast a
message to a group, you can’t do that with a cell phone. You would have to
call everyone individually. When you start getting over three people in a
group, the time it takes becomes very significant, not only in the time it
takes to dial and connect with people, but also in the idle chatter that
goes along with phone calls. In an emergency, a cell phone would waste
- Two-way radios can connect
with accessory products that cell phones can’t. You can set up wireless
public address systems that can receive broadcasts from two-way radios. So
no matter where you are you can make an announcement. You can also set up
customer assist call boxes throughout your store that customers can use to
contact you wirelessly. There are wireless outdoor call boxes that can
communicate with two-way radios so you can put these devices wherever
emergency assistance may be needed.
- You can get two-way radios
that pick up weather alerts from NOAA weather radio so you’ll be instantly
notified when bad weather is approaching.
- The Emergency Call or “man
down” feature enable the radio user to immediately notify all other radios
on the same channel. For example, if the radio user should become injured,
trapped or is in danger, a simple push of a button will call everyone and
the microphone on the radio is automatically activated for a brief period
so the user can call out a message. The user may not be able to even dial
a phone number on a cell phone.
- Two-way radios continue
working in natural disasters or even snowstorms. Even if cell phones do
work, the cell phone towers are overloaded with everyone trying to make
calls so your call may not go through.
- Some two-way radios are built
to military standards, which means they will work in wet environments or
even after they are dropped on concrete. Most cell phones are delicate
- There may be places at your
business where cell phones don’t work. Two-way radios can reach all areas
of your business, especially when repeaters are installed.
- There is no monthly contract
with two-way radios. You never have to worry about exceeding your allotted
minutes with a two-way radio like you do with a cell phone
When you're shopping for a two-way radio you'll find that
there's a very wide difference in prices. Some radios are priced under $50
while others cost several hundred. Why is this? What's the difference between
them? Which one should you choose?
There are several factors to consider when buying a two-way
radio. But it all comes down to how you plan to use your radio. The first
question to ask is if you planning on using it for business or personal use. Answering
that question determines several things starting with the frequencies you can
Frequencies: For two-way radios, there are
essentially five groups of frequencies available: Business-Band UHF, Business
Band VHF, GRMS, FRS, and MURS. Discount radios are usually only available in
FRS and GRMS.
Power Output: The more expensive commercial radios
usually have a higher power output. The higher the power, the farther the
radios can transmit.
Battery Life: The more expensive radios use more
expensive batteries such as lithium ion batteries. These batteries have fast
charging, no memory effect, slow loss of charge when not in use, and are
lighter than other batteries. If you need your radio for long periods,
you'll want a lithium ion battery.
Durability: A professional radio is much more durable
and is built to “MIL-SPEC” or “IP” standards. These standards ensure products
meet more stringent requirements so are built to withstand tougher use.
Headsets and Accessories: If you need a specific type
of headset you'll be much more likely to find it with a commercial radio. Most radios
have a variety of headset options ranging from Secret Service, call center
agent, to police lapel-type speakers and headsets. If you also want to charge
multiple radios in one charger unit, which save space and power, multi-unit chargers
are only available with commercial two-way radios.
is the source of all the products identified in this book. We have a complete
selection of two-way radios and intercom units. Please contact one of our
product experts today to let us help you with your communication problems.