Below are frequently asked questions about IntercomsOnline.com services:
Q: What should I do if I placed an order but did not receive an email confirmation?
A: Check your spam folder, as emails are automatically sent from [email protected]. If not found, email [email protected] to request a PDF confirmation, which may bypass your email filters.
A: Check your spam folder, as emails are automatically sent from [email protected]. If not found, email [email protected] to request a PDF confirmation, which may bypass your email filters.
Q: How do I request an RMA for a Zenitel unit purchased from IntercomsOnline?
A: Email [email protected] with your order number, the unit’s serial number, the Zenitel support ticket number, and the problem description. IntercomsOnline will request the RMA and send it to you.
A: Email [email protected] with your order number, the unit’s serial number, the Zenitel support ticket number, and the problem description. IntercomsOnline will request the RMA and send it to you.
Q: I placed an order but did not receive all items. How should I proceed?
A: Contact [email protected] via email for order status assistance, as chat agents cannot access order details.
A: Contact [email protected] via email for order status assistance, as chat agents cannot access order details.
Q: How can I get tracking information for my orders from Intercoms Online?
A: Email [email protected] for tracking details.
A: Email [email protected] for tracking details.
Q: I created an invoice but only wanted a quote. Will anything be shipped?
A: If "Quote" was selected at checkout and no credit card number was entered, it is not an order and nothing will be shipped.
A: If "Quote" was selected at checkout and no credit card number was entered, it is not an order and nothing will be shipped.
Q: What is the sales email address for Intercoms Online?
A: The sales email address is [email protected].
A: The sales email address is [email protected].
Q: What are the shipping times to Canada and the United States from Intercoms Online?
A: Shipping to Canada typically takes about a week. Shipping times to the United States vary based on product availability and chosen shipping service. For exact estimates, contact Intercoms Online at 888-298-9489 or [email protected].
A: Shipping to Canada typically takes about a week. Shipping times to the United States vary based on product availability and chosen shipping service. For exact estimates, contact Intercoms Online at 888-298-9489 or [email protected].
Q: Are there any discount codes available for purchases?
A: No, discount codes are not offered and there is no place to enter them on the site.
A: No, discount codes are not offered and there is no place to enter them on the site.
Q: Is tax exemption available for New York purchases?
A: Sales tax is currently only charged in Tennessee.
Q: Is there an intercom system available with more than 10 substations for the Ten Call Master System?
A: No, systems larger than 10 substations are not available. A phone system may be needed for more capacity.
Q: How can I upgrade a BFT Cellbox Prime 3G unit to 4G?
A: Contact AES technical support
at 321-900-4599 for the correct part number, then order it from our
store. If the part number given does not show up in a search on our
store, contact us and we will set it up
A: Shipping to Canada typically takes about a week. Shipping times to the United States vary based on product availability and chosen shipping service. For exact estimates, contact Intercoms Online at 888-298-9489 or [email protected].
Q: Where can I get company information such as address and W9 to add you to our vendors list?
A: Vendor information is available online at https://www.intercomsonline.com/payments-quotes, and the W9 form can be requested by emailing to [email protected]
A: Net 30 terms and purchase orders are not accepted. Tax exemptions are accepted only in Tennessee. Payments are accepted by credit card or mailed check. Quotes can be requested online, and taxes do not apply to Texas purchases.
Q: Why didn’t I receive confirmation that my order was placed?
A: Order confirmations are sent automatically within a few minutes of ordering. If you did not receive one, check your spam or promotions folder, as your email provider may be filtering them out.
Q: When can I expect delivery of my order?
Q: I paid for 2-day delivery—when will my order ship and how do I get tracking?
A: Most items ship within 1–2 business days. Your order will still ship via 2-day delivery, but note that weekends do not count. Once shipped, a tracking number is automatically emailed. Check your spam or promotions folder for emails from @intercomsonline.com.
Q: What are your office hours?
A: Office hours are Monday through Friday, 8:00am to 5:00pm Central. Calls and chats may be answered outside these hours, but availability is not guaranteed.
Q: Why didn’t I receive an email about my package?
A: Invoice and tracking emails are sent automatically from @intercomsonline.com but often end up in spam or promotions folders. Be sure to check those folders.
A: Order confirmations are sent automatically within a few minutes of ordering. If you did not receive one, check your spam or promotions folder, as your email provider may be filtering them out.
Q: When can I expect delivery of my order?
A: Delivery time depends on the specific product ordered. Shipping times can vary based on the items included in your order.
Q: I paid for 2-day delivery—when will my order ship and how do I get tracking?
A: Most items ship within 1–2 business days. Your order will still ship via 2-day delivery, but note that weekends do not count. Once shipped, a tracking number is automatically emailed. Check your spam or promotions folder for emails from @intercomsonline.com.
Q: What are your office hours?
A: Office hours are Monday through Friday, 8:00am to 5:00pm Central. Calls and chats may be answered outside these hours, but availability is not guaranteed.
Q: Why didn’t I receive an email about my package?
A: Invoice and tracking emails are sent automatically from @intercomsonline.com but often end up in spam or promotions folders. Be sure to check those folders.
Q: Why hasn’t a representative returned my call yet?
A: Representatives may be traveling or in meetings with other customers. A call will be returned as soon as possible. Alternatively, questions can be asked via the chat service, where responses are provided by product experts. Office hours are from Monday to Friday, 8:00am to 5:00pm central time.
A: Representatives may be traveling or in meetings with other customers. A call will be returned as soon as possible. Alternatively, questions can be asked via the chat service, where responses are provided by product experts. Office hours are from Monday to Friday, 8:00am to 5:00pm central time.
Q: Can you look up a past purchase of a Styluscom intercom system?
A: The Styluscom intercoms are discontinued, and parts are no longer available. For assistance, contact AES at https://www.aesglobalus.com/
A: The Styluscom intercoms are discontinued, and parts are no longer available. For assistance, contact AES at https://www.aesglobalus.com/
Q: How can I track an order from IntercomsOnline?
A: To check the status of your order, you can email [email protected] for updates.
A: To check the status of your order, you can email [email protected] for updates.
Q: What are your office hours?
A: Office hours are Monday to Friday, 8:00 AM to 5:00 PM Central Time. Calls may occasionally be answered before or after hours, but this is not guaranteed.
A: Office hours are Monday to Friday, 8:00 AM to 5:00 PM Central Time. Calls may occasionally be answered before or after hours, but this is not guaranteed.
Q: Does IntercomsOnline accept American Express for payment?
A: Yes. IntercomsOnline accepts American Express, Visa, MasterCard, and Diners Club.
Q: How can a customer track an existing order from IntercomsOnline?
Q: Is it safe to operate a 12V lock at 26V?
A: IntercomsOnline does not provide technical support for general engineering questions. Please contact the equipment manufacturer for guidance.
A: Customers
should contact IntercomsOnline directly for order tracking. Before
doing so, they should check their spam or junk folder for the order
confirmation email containing the tracking number.
Q: What is the return policy for IntercomsOnline products?
A: The return policy is detailed on the IntercomsOnline website at https://www.intercomsonline.com/returns
A: The return policy is detailed on the IntercomsOnline website at https://www.intercomsonline.com/returns
Q: Is it safe to operate a 12V lock at 26V?
A: IntercomsOnline does not provide technical support for general engineering questions. Please contact the equipment manufacturer for guidance.
Q: Do I need to provide a Wi-Fi router on the receiving end for Wi-Fi bridges?
A: No general networking support is provided; assistance is only available for store customers with specific products.
A: No general networking support is provided; assistance is only available for store customers with specific products.
Q: Is the Dakota Alert M538-BS (DA1006) intercom available, and if not, is there an alternative?
A: The DA1006 is discontinued due to technical issues with the last batch. It will also not be manufactured again. The recommended alternative is the RT1014, a commercial-grade wireless intercom made in the USA. It is higher in quality but also more expensive.
A: The DA1006 is discontinued due to technical issues with the last batch. It will also not be manufactured again. The recommended alternative is the RT1014, a commercial-grade wireless intercom made in the USA. It is higher in quality but also more expensive.
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