Below are frequently asked questions about IntercomsOnline.com services:
Q: What should I do if I placed an order but did not receive an email confirmation?
A: Check your spam folder, as emails are automatically sent from [email protected]. If not found, email [email protected] to request a PDF confirmation, which may bypass your email filters.
A: Check your spam folder, as emails are automatically sent from [email protected]. If not found, email [email protected] to request a PDF confirmation, which may bypass your email filters.
Q: How do I request an RMA for a Zenitel unit purchased from IntercomsOnline?
A: Email [email protected] with your order number, the unit’s serial number, the Zenitel support ticket number, and the problem description. IntercomsOnline will request the RMA and send it to you.
A: Email [email protected] with your order number, the unit’s serial number, the Zenitel support ticket number, and the problem description. IntercomsOnline will request the RMA and send it to you.
Q: I placed an order but did not receive an email confirmation. What should I do?
A: Order invoices and confirmations are sent automatically after a purchase. If you did not see the email in your inbox, check your junk or spam folder and search for messages from @intercomsonline.com. In many cases the confirmation email is filtered there by mistake.
A: Order invoices and confirmations are sent automatically after a purchase. If you did not see the email in your inbox, check your junk or spam folder and search for messages from @intercomsonline.com. In many cases the confirmation email is filtered there by mistake.
Q: I placed an order but did not receive all items. How should I proceed?
A: Contact [email protected] via email for order status assistance, as chat agents cannot access order details.
A: Contact [email protected] via email for order status assistance, as chat agents cannot access order details.
Q: How can I get tracking information for my orders from Intercoms Online?
A: Email [email protected] for tracking details.
A: Email [email protected] for tracking details.
Q: I created an invoice but only wanted a quote. Will anything be shipped?
A: If "Quote" was selected at checkout and no credit card number was entered, it is not an order and nothing will be shipped.
A: If "Quote" was selected at checkout and no credit card number was entered, it is not an order and nothing will be shipped.
Q: What is the sales email address for Intercoms Online?
A: The sales email address is [email protected].
A: The sales email address is [email protected].
Q: What are the shipping times to Canada and the United States from Intercoms Online?
A: Shipping to Canada typically takes about a week. Shipping times to the United States vary based on product availability and chosen shipping service. For exact estimates, contact Intercoms Online at 888-298-9489 or [email protected].
A: Shipping to Canada typically takes about a week. Shipping times to the United States vary based on product availability and chosen shipping service. For exact estimates, contact Intercoms Online at 888-298-9489 or [email protected].
Q: Are there any discount codes available for purchases?
A: No, discount codes are not offered and there is no place to enter them on the site.
A: No, discount codes are not offered and there is no place to enter them on the site.
Q: Is tax exemption available for New York purchases?
A: Sales tax is currently only charged in Tennessee.
Q: Is there an intercom system available with more than 10 substations for the Ten Call Master System?
A: No, systems larger than 10 substations are not available. A phone system may be needed for more capacity.
Q: How can I upgrade a BFT Cellbox Prime 3G unit to 4G?
A: Contact AES technical support
at 321-900-4599 for the correct part number, then order it from our
store. If the part number given does not show up in a search on our
store, contact us and we will set it up
A: Shipping to Canada typically takes about a week. Shipping times to the United States vary based on product availability and chosen shipping service. For exact estimates, contact Intercoms Online at 888-298-9489 or [email protected].
Q: Where can I get company information such as address and W9 to add you to our vendors list?
A: Vendor information is available online at https://www.intercomsonline.com/payments-quotes, and the W9 form can be requested by emailing to [email protected]
A: Net 30 terms and purchase orders are not accepted. Tax exemptions are accepted only in Tennessee. Payments are accepted by credit card or mailed check. Quotes can be requested online, and taxes do not apply to Texas purchases.
Q: Why didn’t I receive confirmation that my order was placed?
A: Order confirmations are sent automatically within a few minutes of ordering. If you did not receive one, check your spam or promotions folder, as your email provider may be filtering them out.
Q: When can I expect delivery of my order?
Q: I paid for 2-day delivery—when will my order ship and how do I get tracking?
A: Most items ship within 1–2 business days. Your order will still ship via 2-day delivery, but note that weekends do not count. Once shipped, a tracking number is automatically emailed. Check your spam or promotions folder for emails from @intercomsonline.com.
Q: What are your office hours?
A: Office hours are Monday through Friday, 8:00am to 5:00pm Central. Calls and chats may be answered outside these hours, but availability is not guaranteed.
Q: Why didn’t I receive an email about my package?
A: Invoice and tracking emails are sent automatically from @intercomsonline.com but often end up in spam or promotions folders. Be sure to check those folders.
A: Order confirmations are sent automatically within a few minutes of ordering. If you did not receive one, check your spam or promotions folder, as your email provider may be filtering them out.
Q: When can I expect delivery of my order?
A: Delivery time depends on the specific product ordered. Shipping times can vary based on the items included in your order.
Q: I paid for 2-day delivery—when will my order ship and how do I get tracking?
A: Most items ship within 1–2 business days. Your order will still ship via 2-day delivery, but note that weekends do not count. Once shipped, a tracking number is automatically emailed. Check your spam or promotions folder for emails from @intercomsonline.com.
Q: What are your office hours?
A: Office hours are Monday through Friday, 8:00am to 5:00pm Central. Calls and chats may be answered outside these hours, but availability is not guaranteed.
Q: Why didn’t I receive an email about my package?
A: Invoice and tracking emails are sent automatically from @intercomsonline.com but often end up in spam or promotions folders. Be sure to check those folders.
Q: Why hasn’t a representative returned my call yet?
A: Representatives may be traveling or in meetings with other customers. A call will be returned as soon as possible. Alternatively, questions can be asked via the chat service, where responses are provided by product experts. Office hours are from Monday to Friday, 8:00am to 5:00pm central time.
A: Representatives may be traveling or in meetings with other customers. A call will be returned as soon as possible. Alternatively, questions can be asked via the chat service, where responses are provided by product experts. Office hours are from Monday to Friday, 8:00am to 5:00pm central time.
Q: Can you look up a past purchase of a Styluscom intercom system?
A: The Styluscom intercoms are discontinued, and parts are no longer available. For assistance, contact AES at https://www.aesglobalus.com/
A: The Styluscom intercoms are discontinued, and parts are no longer available. For assistance, contact AES at https://www.aesglobalus.com/
Q: How can I track an order from IntercomsOnline?
A: To check the status of your order, you can email [email protected] for updates.
A: To check the status of your order, you can email [email protected] for updates.
Q: What are your office hours?
A: Office hours are Monday to Friday, 8:00 AM to 5:00 PM Central Time. Calls may occasionally be answered before or after hours, but this is not guaranteed.
A: Office hours are Monday to Friday, 8:00 AM to 5:00 PM Central Time. Calls may occasionally be answered before or after hours, but this is not guaranteed.
Q: Does IntercomsOnline accept American Express for payment?
A: Yes. IntercomsOnline accepts American Express, Visa, MasterCard, and Diners Club.
Q: How can a customer track an existing order from IntercomsOnline?
Q: Is it safe to operate a 12V lock at 26V?
A: IntercomsOnline does not provide technical support for general engineering questions. Please contact the equipment manufacturer for guidance.
A: Customers
should contact IntercomsOnline directly for order tracking. Before
doing so, they should check their spam or junk folder for the order
confirmation email containing the tracking number.
Q: What is the return policy for IntercomsOnline products?
A: The return policy is detailed on the IntercomsOnline website at https://www.intercomsonline.com/returns
A: The return policy is detailed on the IntercomsOnline website at https://www.intercomsonline.com/returns
Q: Is it safe to operate a 12V lock at 26V?
A: IntercomsOnline does not provide technical support for general engineering questions. Please contact the equipment manufacturer for guidance.
Q: Do I need to provide a Wi-Fi router on the receiving end for Wi-Fi bridges?
A: No general networking support is provided; assistance is only available for store customers with specific products.
A: No general networking support is provided; assistance is only available for store customers with specific products.
Q: Is the Dakota Alert M538-BS (DA1006) intercom available, and if not, is there an alternative?
A: The DA1006 is discontinued due to technical issues with the last batch. It will also not be manufactured again. The recommended alternative is the RT1014, a commercial-grade wireless intercom made in the USA. It is higher in quality but also more expensive.
A: The DA1006 is discontinued due to technical issues with the last batch. It will also not be manufactured again. The recommended alternative is the RT1014, a commercial-grade wireless intercom made in the USA. It is higher in quality but also more expensive.
Q: Do you offer promo codes? How is the installation ease, discounts, return policy, and app use for the AP1075 video intercom?
A: No promo codes are available as we have no place to enter them on our site. Replacing an older unit with the AP1075 is straightforward. The return policy is listed on every page of our website, and remote access uses the app included with the system.
Q: Is there a monthly service fee, or is this a one-time purchase?
A: It depends on the product. Cellular-based intercoms require phone service, which can be paid monthly or annually. Multi-tenant video intercoms also have monthly fees. Products that do not list service fees on their product pages do not have any ongoing charges.
Q: How do I pay for my order by check?
A: Payment must be made with a physical check. Electronic or emailed copies are not accepted. Please make the check payable to IntercomsOnline.com and follow the instructions on the Payments and Quotes page.
A: No promo codes are available as we have no place to enter them on our site. Replacing an older unit with the AP1075 is straightforward. The return policy is listed on every page of our website, and remote access uses the app included with the system.
Q: Is there a monthly service fee, or is this a one-time purchase?
A: It depends on the product. Cellular-based intercoms require phone service, which can be paid monthly or annually. Multi-tenant video intercoms also have monthly fees. Products that do not list service fees on their product pages do not have any ongoing charges.
Q: How do I pay for my order by check?
A: Payment must be made with a physical check. Electronic or emailed copies are not accepted. Please make the check payable to IntercomsOnline.com and follow the instructions on the Payments and Quotes page.
Q: Can I pay for my order via ACH bank transfer on your website?
A: At this time ACH payments are not available because the system is not set up to accept them, so you would need to use one of the other payment methods offered on the site.
Q: Do you have another phone number besides the toll-free number if I cannot get through from Puerto Rico?
A: We only have one phone number. Calls from Puerto Rico usually work, but routing through another country can sometimes cause errors. In this case, we can place an outbound call to you directly to resolve the issue.
Q: Do you offer military discounts?
A: We do not offer military or other discounts.
Q: How can I share a product page or installation instructions if the website verification blocks email sharing?
A: The easiest solution is to copy the product page URL directly from your browser and email the link. This bypasses the website’s email verification entirely and provides access to the same installation instructions.
A: We only have one phone number. Calls from Puerto Rico usually work, but routing through another country can sometimes cause errors. In this case, we can place an outbound call to you directly to resolve the issue.
Q: Do you offer military discounts?
A: We do not offer military or other discounts.
Q: How can I share a product page or installation instructions if the website verification blocks email sharing?
A: The easiest solution is to copy the product page URL directly from your browser and email the link. This bypasses the website’s email verification entirely and provides access to the same installation instructions.
Q: Are your intercom products currently in stock?
A: Availability depends on the specific product. Some intercom systems are in stock and ready to ship, while others are built to order. Stock status varies by model, so confirming availability for the exact product you are interested in is recommended before ordering.
A: Availability depends on the specific product. Some intercom systems are in stock and ready to ship, while others are built to order. Stock status varies by model, so confirming availability for the exact product you are interested in is recommended before ordering.
Q: Where can I find setup and connection instructions for a 24-Volt 30 Watt pole-mount solar power kit?
A: The solar power kit itself does not include a single universal installation manual. Setup instructions are provided by the solar charge controller manufacturer. To obtain the correct instructions, locate the model number of the solar controller included with the kit and search online for its specific user manual. That guide will detail wiring, setup, and configuration.
A: The solar power kit itself does not include a single universal installation manual. Setup instructions are provided by the solar charge controller manufacturer. To obtain the correct instructions, locate the model number of the solar controller included with the kit and search online for its specific user manual. That guide will detail wiring, setup, and configuration.
Q: What is your company’s location, and how can I contact you by email?
A: We are located in Nashville. Our sales email address is [email protected], and it is fully operational for sending drawings, questions, and purchase inquiries.
A: We are located in Nashville. Our sales email address is [email protected], and it is fully operational for sending drawings, questions, and purchase inquiries.
Q: How do I request a quote for an intercom system before purchasing?
A: You can request a formal quote by placing an order and selecting the “Quote” payment option at checkout. An invoice with shipping included will be emailed to you. The order will not ship until payment is made, and the payment method can be changed later if you decide to proceed.
A: You can request a formal quote by placing an order and selecting the “Quote” payment option at checkout. An invoice with shipping included will be emailed to you. The order will not ship until payment is made, and the payment method can be changed later if you decide to proceed.
Q: Do you have a branch in Canada?
A: We do not have a physical branch in Canada; however, we do ship orders to Canada.
Q: I need a replacement switch inside my intercom panel that is activated by a USPS arrow key. Do you sell that part or know who might carry it?
A: We do not sell individual switches or internal replacement parts. The component you are referring to is a standard switch rather than a proprietary intercom part. You may be able to source it from an electronics supplier such as https://www.digikey.com/
A: We do not have a physical branch in Canada; however, we do ship orders to Canada.
Q: I need a replacement switch inside my intercom panel that is activated by a USPS arrow key. Do you sell that part or know who might carry it?
A: We do not sell individual switches or internal replacement parts. The component you are referring to is a standard switch rather than a proprietary intercom part. You may be able to source it from an electronics supplier such as https://www.digikey.com/
Q: Do you sell replacement cables for a New Line NL 300 video intercom, and what wired video intercom do you recommend for a single door with one indoor station?
A: We do not carry replacement parts or cables for intercom systems that we do not sell, including the New Line NL 300. However, for a single door with one indoor station, a suitable replacement option is the AP1068 hybrid wired and wireless video intercom system. It provides a large screen and flexible installation options. You can view the system here: https://www.intercomsonline.com/large-screen-mobile-ready-video-intercom
Q: How do I access the privacy codes on a Max Talker MT5X radio?
A: Support for that radio cannot be provided because it is not a product sold by this company. For instructions on accessing privacy codes or other programming steps, you will need to contact the manufacturer of the Max Talker MT5X directly or consult their documentation.
A: We do not carry replacement parts or cables for intercom systems that we do not sell, including the New Line NL 300. However, for a single door with one indoor station, a suitable replacement option is the AP1068 hybrid wired and wireless video intercom system. It provides a large screen and flexible installation options. You can view the system here: https://www.intercomsonline.com/large-screen-mobile-ready-video-intercom
Q: How do I access the privacy codes on a Max Talker MT5X radio?
A: Support for that radio cannot be provided because it is not a product sold by this company. For instructions on accessing privacy codes or other programming steps, you will need to contact the manufacturer of the Max Talker MT5X directly or consult their documentation.
Q: Can I upgrade the door station of my Aiphone MK-2HCD system to a newer video doorbell with higher resolution and WiFi while keeping my existing stations?
A: No. That system is not sold or supported, and there are no compatible upgrade components available through this store. Because the Aiphone MK-2HCD is a specific wired system installed during construction, upgrading the door station while keeping the existing components would require solutions from the original manufacturer or replacing the system with a different platform.
A: No. That system is not sold or supported, and there are no compatible upgrade components available through this store. Because the Aiphone MK-2HCD is a specific wired system installed during construction, upgrading the door station while keeping the existing components would require solutions from the original manufacturer or replacing the system with a different platform.
Q: My tracking number isn’t working—how can I track my shipment?
A: First, try copying and pasting the tracking number directly into the carrier’s website. If the number starts with “1Z,” it is a UPS tracking number; if it is only numeric, it is likely FedEx. If you still cannot get results, contact support by emailing [email protected] for further assistance.
Q: How do I obtain an FCC license for a handheld radio on my personal marine vessel?
A: This type of request is outside the scope of our products and services, as we do not handle marine radios. For accurate and up-to-date information, you should visit the FCC’s official website or search online for the appropriate licensing process.
A: First, try copying and pasting the tracking number directly into the carrier’s website. If the number starts with “1Z,” it is a UPS tracking number; if it is only numeric, it is likely FedEx. If you still cannot get results, contact support by emailing [email protected] for further assistance.
Q: How do I obtain an FCC license for a handheld radio on my personal marine vessel?
A: This type of request is outside the scope of our products and services, as we do not handle marine radios. For accurate and up-to-date information, you should visit the FCC’s official website or search online for the appropriate licensing process.
Q: Can you repair my two-wire intercom system used for commercial diving communications?
A: Unfortunately, we do not repair intercoms.
A: Unfortunately, we do not repair intercoms.
Q: Can I add another product to an order I already placed and have it shipped together?
A: Yes, but you will need to call in to complete the additional purchase. For security reasons, we do not store credit card information, so we cannot modify the order without speaking to you directly. Please call 888-298-9489 to provide payment details and arrange combined shipping.
A: Yes, but you will need to call in to complete the additional purchase. For security reasons, we do not store credit card information, so we cannot modify the order without speaking to you directly. Please call 888-298-9489 to provide payment details and arrange combined shipping.
Q: How do I modify a recent order I placed?
A: Orders cannot be modified directly by customers — the support team needs to make changes on your behalf. To request a modification, reply to your invoice email with the details of what you need, or send an email to [email protected].
A: Orders cannot be modified directly by customers — the support team needs to make changes on your behalf. To request a modification, reply to your invoice email with the details of what you need, or send an email to [email protected].
Q: Are your products available in Canada?
A: We don't have distributors in Canada, but we do ship products directly there. Note that MURS products are not legal in Canada — you would need to purchase the UHF versions of those devices instead. All other products are available. Cell intercom units will require a SIM card from a Canadian carrier.
A: We don't have distributors in Canada, but we do ship products directly there. Note that MURS products are not legal in Canada — you would need to purchase the UHF versions of those devices instead. All other products are available. Cell intercom units will require a SIM card from a Canadian carrier.
Q: Why is my AMEX card not processing even though American Express says the transaction is approved?
A: If American Express confirms the transaction is approved and not blocked, the most likely issue is that the billing address entered during checkout does not exactly match the address on file with the credit card company. Our system will reject orders when the billing information does not match. You should also try clearing your browser cache and cookies, using a different browser or device, and verifying all billing details are entered correctly. If the issue continues, contact customer support at 888-298-9489 for additional assistance.
Q: What is your return policy?
A: We offer a 45-day return policy. You can view the full return policy details here: https://www.intercomsonline.com/returns
Q: Where can I buy your intercom products online?
A: We sell our products directly through our website at https://www.intercomsonline.com . You can browse our full selection of intercom systems there. If you are looking for a specific product, we can also help guide you to the correct solution.
Q: Do you sell Vingtor Marine phones or DER intercom terminals, or compatible replacements?
A: We do not offer products from the marine line of Zenitel Vingtor Stentofon. For those specific marine communication products or replacement options, you will need to contact Zenitel directly.
A: If American Express confirms the transaction is approved and not blocked, the most likely issue is that the billing address entered during checkout does not exactly match the address on file with the credit card company. Our system will reject orders when the billing information does not match. You should also try clearing your browser cache and cookies, using a different browser or device, and verifying all billing details are entered correctly. If the issue continues, contact customer support at 888-298-9489 for additional assistance.
Q: What is your return policy?
A: We offer a 45-day return policy. You can view the full return policy details here: https://www.intercomsonline.com/returns
Q: Where can I buy your intercom products online?
A: We sell our products directly through our website at https://www.intercomsonline.com . You can browse our full selection of intercom systems there. If you are looking for a specific product, we can also help guide you to the correct solution.
Q: Do you sell Vingtor Marine phones or DER intercom terminals, or compatible replacements?
A: We do not offer products from the marine line of Zenitel Vingtor Stentofon. For those specific marine communication products or replacement options, you will need to contact Zenitel directly.
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